Windows 10: After the latest update have craashed 3 times. Whocrashed says the following..

I have not been able to find the file program.sys anywhere.Need some guidence. System Information localComputer name:EWBPC01Windows version:Windows 11, 10.0, version 2009, build: 26100 x64Windows dir:C:\WINDOWSHardwareredator PO5-640, AcerCPU:GenuineIntel 12th Gen IntelR CoreTM i7-12700F 8664, level: 6Processor count:20 logical processors, active mask: 1048575RAM:32611.9MB Crash Dump AnalysisCrash dumps are enabled on your computer. Crash dump directories:C:\WINDOWSC:\WINDOWS\MinidumpOn Tue 3/18/2025 2:00:41 PM your computer crashed or a problem was reportedCrash dump file:C:\WINDOWS

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

After the latest update, Cortana and Windows Store both stopped working saying that I need latest updates from windows.

Hi Philippe,

Thanks for replying to us with the status of your issue.

We appreciate you for tying the troubleshooting steps.

As the issue still persists, I suggest you to run Windows update troubleshooter and then try checking for the available update in the system.

Follow the below steps:

Step 1: Run Windows update troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search area on the taskbar and select
Troubleshooting.

2. Select
Troubleshooting.

3. Select
View all on the top left corner.

4. Click Shared Folders.

5. Follow the on-screen instructions to run the troubleshooter.

Step 2: Check for the available updates.

Follow the below steps:

• 
  Type setting in the search area in the taskbar and select
  Settings.
  
• 
  Click on Update and Security.
  
• 
  Click on Check for Updates.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Edge functionality following latest update

Thanks for following up. What we can suggest as a first troubleshooting step is to try and repair Windows Edge.

Method 1:

• Type Apps & features on the Cortana search box and hit the
  Enter key.
• Look for and click Microsoft Edge.
• Select Advanced options.
• Click Repair.
• Once done repairing, click OK.

Method 2:

If Method 1 fails, try downloading and running the troubleshooter for Windows apps. Check out
this link for more information and the download link. You might also want to check if the driver to your
keyboard is updated to the latest version.

Let us know the outcome.