Windows 10: After update 1809 the system is deleted (Dell notebook)

Hello,


my friend bought a refurbished notebook a few days ago and after the automatic update there is no system left. There was a win 10 pro refurbished version (64 bit) installed and I only have the product key for this version, no cd. I don't have much information about this notebook, so I can't give you much of this.


What can I do to help my friend? New installation? How? Where I can download the version before 1809? Or is there another option?


Thank you for help

:)

 

Can't update the HP Pavilion Notebook.

I'm trying to update my system and am getting a message to delete HP Pavilion Notebook - BIOS manually as it is incompatible with the upgrade.

I can't find it to delete it. It's not in the Programs list with the other HP apps.

Any suggestions?

Modified title from: RK

 

Windows 1809 Started the install on Surface Pro 4 but it stopped and the update screen closed by itself.

It started the download of 1809 and I walked away. Came back twenty minutes later and the update page was no longer open. Tried update again and it said it's updated.

It didn't complete the update or state the RESTART NOW.

Update history lists 1809 and states RESTART REQUIRED but since it didn't complete the install restarting does nothing.

So it thinks it's installed the 1809 update but it hasn't. It won't download 1809 again.

ABOUT say's it is 1803.

Suggestions?

 

Cortana Notebook

In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

To enable Cortana, please follow the steps below:

• Go to Cortana.
• Go to Settings.
• Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

Hope this helps.

 

Refer this guide After Windows update version 1809 files missing