Windows 10: After updating graphics driver, PC freezes at boot

Hello,Today I opened the AMD adrenalin software for my GPU RX580 and saw an update available. After I updated the driver I restarted my PC just for it to freeze at the boot screen. Another problem is that the screen color has turned pink. I absolutely cannot get into safe mode or repair tool.My specs :Ryzen 5 3600ASRock A320M-HDVRX580500gb kingston ssd600w Thermaltake PSU

:)

 

Graphics driver failed durring installation

Hi Ben,

Thank you for contacting Microsoft Community. I will surely help you.

To understand the issue better, I would need more information from your end.

• Do you get any error messages while booting the computer normally?
• What is the make and model number of the computer?

This issue could have occurred if the driver is not installed properly.

I suggest you to boot the computer to Safe Mode with Networking and check if the issue occurs. If the issue do not occur in Safe Mode with Networking, I suggest you to install latest graphics driver and check if you face any issues.

Step 1:

I suggest you to refer the article and check if it helps.

Start your PC in safe mode in Windows - Microsoft Support



Step 2:

Now install latest graphics driver and check if you can boot the computer normally.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.