Windows 10: After updating Windows on March 17th, Acer Switch 3 keyboard is shortly recognized when...

Hi,

Helping a friend with his Acer Switch 3. Subject says all really. When keyboard is attached, it will be recognized and then a short moment after, a warning will show that a device was eject without the Safely Remove function. The keyboard never gets to a working state.

He updated Windows with patches on the March 17th. We've tried severals solutions models, such as:

• Completely reinstalling Windows
• Updating drivers from Acer
• Updating BIOS
• Checking for any faulting devices in device manager

We're pretty convinced that is not a sudden hardware failure, because the failing started with after updating Windows.

Any ideas on how to solve this?

submitted by /u/Christopoulos
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:)

 

Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

Hi,

To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

• Is it one USB dongle for the mouse and keyboard?
• Have you tried any troubleshooting steps to resolve the issue?
• Did you make any changes to your computer prior to this issue?

We suggest checking the article below to help you resolve the issue.

Update a driver for hardware that isn't working properly

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windows 10 updates-March 2018

I have March updates that will not install. The automatic updates for 2018-03 Cumulative Update for Windows 10 version 1709 for x64 based system (March KB4088776) were activated and downloaded to my computer, but they will not install on shutdown/restart.
When I check for updates, it shows that the updates are downloaded, but when I click to uninstall, there is not a date for installation. I have researched the Windows suggestions for this problem. They tell me to remove the January 2018 updates (January
KB4056892) and then reinstall the March update. When I attempted to uninstall the January update, I could see the update listed in the check for downloads screen, but when I click uninstall, the January update has a different reference number. Please advise.
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MS Surface Keyboard Cover not recognized by MS Surface Pro 3

My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

• Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
  
• Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
  
• Update "HID keyboard" device in Device Manager.
  
• Uninstall and reinstall "HID keyboard device" in Device Manager.
  
• Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
  
• Updated all Windows 10 patches to date.
  
• Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
  
• Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
  
• Reset Surface Pro 3 while keeping personal files
  
• Reset Surface Pro 3 and deleted all personal files
  
• Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
  
• Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - https://answers.microsoft.com/en-us...pe-cover/52f983c6-2e53-49fa-aac6-7c4cc5d25d9f )
  

A breakdown of the steps I've done to sometimes get it working

• Leave Surface Pro 3 on about 2 hours on battery only.
  
• Power on Surface Pro 3.
  
• Working Keyboard.
  
• Turn off Surface Pro 3 (or reboot)
  
• Keyboard not working anymore
  
• Another similar user here - Surface 3 type cover issue
  

Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.