Windows 10: After windows 11 update have trouble with Wifi

Hi there, my grandson has a hp pavilion gaming desktop 690-00xx. He upgrade it to windows 11 and now the WiFi doesn't work. It doesn't recognize my WiFi account. I tried uninstalling the driver and installing it again. I have run the troubleshooting and is asking to reboot the router witch he also did and the result is the same no active accounts showing under WiFi. also have to mention that his phone connects to WiFi with no problem. Any idea what's happening

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Can't connect to wifi after Windows Update

I have now tried all of the suggested steps at least twice.

The only instance of seemingly achieving any progress was the first time I performed a clean boot, when the wifi connection actually worked. But after that, I tried following the steps to isolate the problem and then after restarting the computer, all of
my wireless features have disappeared again. I have tried repeating the entire sequence of steps again, but the wifi hasn't worked again. It just worked that one time, but I don't know why it was different that time.

I have been trying to fix this for over 11 hours, but haven't been able to connect back to wifi.

I would like to know if rolling back the Windows Update is an option and, if so, how to do that and how to prevent Windows from updating again.

 

WiFi connection troubles

here is what i'm facing









I've installed the drivers you recommended and I've followed the instructions (and restarted).nothing has changed. maybe I'm missing a step? I'm currently plugged into an ethernet cable right now, which is what the troubleshooter told me to do.