Windows 10: After windows 11 update, I can't log into my computer with PIN or face. It says it will...

My laptop updated and now I can't log in. It gives me the 0xd000a002 error. It says I can reset my pin, and it says it's going to send me a code to my email, but it doesn't sent it. So I'm stuck. I've force shut down and have tried all the options restore which doesn't work, except reinstalling Windows, which seems like a MOMUMENTAL waste of time. I just want to log in!!! This is madness! My older laptop did the same update and was fine it doesn't use face recognition, just my PIN.

:)

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

Log-in Pin is incorrect after Anniversary update


I had the same issue after my update on Windows 10. I knew that my pin hadn't changed but it was saying it was incorrect. So I said that I forgot my pin and it started going through the steps to reset the pin entered my regular password and when the window popped up to set a new pin I said cancel and then I chose the option to set my pin later. I exited the screen, logged off logged back in, and set up a new pin which happened to be the same pin I had before and it worked. If this still doesn't work I can show step by step screen shots if you need. I have a surface 3 with Windows 10 fully updated 10.0.14393.0

 

Issues with PIN and Face Recognition (Windows Hello) after Windows 11 update

Ever since updating to Windows 11 my PIN has not been working to log into my computer.

I have tried every single combination of PIN I have ever had but it says it is incorrect.

Windows Hello is also not recognising my face 70% of the time. Sometimes it deos but rarely.

So when I cannot log in I have to go through the process of saying I forgot my PIN and trying to reset it.

When this happens and I reset it I get a message saying "Oops something went wrong. Try again later"

Then it actually logs me in?

I have tried to change my PIN - but I need the PIN in order to do that.

Again, I have to go through the process of saying I forgot my PIN and trying to reset it.

Again, when this happens and I reset it I get a message saying "Oops something went wrong. Try again later"

And so it goes on...and on!

Please help?