Windows 10: After Windows update, my second monitor will no longer pair / connect to my computer

I have a problem with my second monitor. After a Windows update, my second monitor is no longer talking to my computer. I have updated the drivers etc and I still am unable to get it working again. there is nothing wrong with the computer or monitor and it was all fine until the update. Can anyone help me?

:)

 

Second monitor not detected after update

Hi Tom,

There are several reasons that could have caused the issue you are experiencing. One of these is the update you previously performed in Windows, either it was not configured properly by the system or the update components were corrupted. Kindly answer the
following questions for clarification:

• Have you tried updating the monitor and display drivers?
• Have you tried to use another user profile to check if the issue re-occurs?

Furthermore, we suggest that you add the other monitor manually. This is to ensure that the second monitor is still connected after the update. Here are the steps:

• Type connected devices and open Connected Devices on the
  Windows Search bar.
• Click Add devices.
• Select the Second screen.
• Pick one of the 3 options: Duplicate, Extend, and the Second screen only.
• The Duplicate option will duplicate the primary display to secondary display.
• The Extend option will unite two monitors so you can use them both as one.
• The Second screen only option will, obviously, disable primary and use only the secondary monitor.
• Once you’ve chosen the preferred mode, save changes.

We're looking forward to your response.

 

windows Can't detect my second monitor

Hi Max,

Thank you for posting your query in Microsoft Community.

I understand that you are having a tough time working on the computer.

I will certainly help you to resolve the issue.

• 
  What happens when you try to connect the second monitor?
  
• 
  Do you receive any error code/message?
  
• 
  Have you tried to connect the second monitor on a different port?
  

I suggest you to connect second display using a different port available on your PC and check if the second display works. If second display works in other port, then the possible cause for this issue may be discrete video card driver.


Let us try the following steps, and check it helps.

Step 1: Run the Hardware and Devices
troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• 
  Type troubleshooting in the search bar.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click on Hardware and Devices.
  
• 
  Follow the on-screen instructions to run the troubleshooter.
  

Step 2: Update the Display Adapter.

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Expand Display Adapter.
  
• 
  Right click on the video driver and select
  Update Driver Software.
  
• 
  Restart the computer.
  

Also, see:

How to: Install and Update drivers in Windows 10

How to add and use a second monitor with Windows 10

Hope it helps.

Let us know the status, we are glad to assist you further.

 

My HDMI connection to my second monitor no longer works


The problem has returned--sort of. Here is the sequence of steps I followed:

1. No display on my second monitor, despite the fact that the HDMI cable was connecting my computer to the monitor.

2. Tried changing the *Start-P settings repeatedly. Nothing. When I set the connection to "extend," my computer clearly thinks that there is a second monitor (all the Windows icons go there--as I have it set to my #1 display), but it is completely dark.

3. Tried multiple restarts. Nothing.

4. Tried connecting it to my older laptop as described above. Worked perfectly.

5. Plugged it back into my current laptop. Works just fine now.

So clearly it's some sort of software or setting issue. Can anyone tell me how to fix this if it comes up again without having to resort to using my old laptop, in case I don't have it around?