Windows 10: Agent2Tray, CaliTray2Agent, Agent2Cali Tray - ever heard of them?

My child managed to download a host of garbage to her machine yesterday that Defender did not catch and some how bypassed the setting that needed my code to install any new programs. Among those things was WebDiscover, hemailaccess, direct Game UNI installer, and then some. When I tried to remove everything new user folders showed up on the computer and new folders in her AppData\Local folder too.


I finally gave up and used the windows reset and wiped the machine erased files too. Now that I have restarted and am setting her machine up again I see somethings I do not have on my machine and am not familiar with. I searched the web and have not had much luck. Has anyone hear of these things?


AppData\Local\Agent2Tray, as well as variations including: CaliTray2Agent, Agent2Cali Tray, Tray2Agent

AppData\Local\Publishers\8wekyb3d8bbwe and two more just popped up: kgqvnymyfvs32, kx24dqmazqk8j


Are these legit Windows files or did the Trojan survive the reset?


Thanks for your help.


Maxine

:)

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

I can't figure out how to open the disc tray on my toshiba laptop

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Kindly try the below steps and check if it helps.

• Locate the eject button near the disc tray. This button is usually directly to the left or right of the disc tray.
• Press the eject button firmly and quickly. The tray should slide open.
• Press the eject button a second time to close the disc tray.

If the above steps doesn't work try the below.

• Open This PC.
• Right click on DVD drive.
• Click on Eject to open the drive.

If this doesn't help, I suggest you to contact Toshiba support for further assistance.

Here is the link:
http://support.toshiba.com/

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Lost clock and calendar from system tray after update on September 25, 2016

Hi,

There are several reasons why this issue happens. To help you resolve this concern, we suggest that you adjust the height of the system tray. Kindly follow the steps below:

• Right-click on the system tray.
• Make sure that the Lock all taskbars
  option is unchecked.
• Try positioning your cursor at the top edge of the system tray until you see a vertical line with arrows at both tips.
  
• Hold the left mouse button down and drag the edge of the system tray upward to expand it.

Let us know if you need further assistance.