Windows 10: Airpods not visible on Bluetooth

Airpods not visible on Bluetooth

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Can't connect AirPods with window

Hi Bai-fern Suwanjai,

Welcome to Microsoft Communtiy.

Let me go over your matching steps with you.

1. Press and hold the button on the AirPods until the indicator turns blinking white.
   
2. Tap Bluetooth & Devices on your computer, tap "+" to add devices, and wait for AirPods to appear in the list.
   

*I have an AirPods Pro here, and based on my testing Bluetooth list it takes a few refreshes to list it. Sometimes you need to wait a while.

Alternatively, you can open the Device Manager by right clicking the Start button on the taskbar, and see if you can see AirPods under "Bluetooth" in the device Manager, where paired devices are listed.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

| Microsoft Community Support Specialist

 

Airpods pro 2 not working on windows 10

Hi

Welcome to Microsoft community.

I understand the issues you're experiencing with your AirPods Pro on your Windows 10 PC. It seems like you've already tried some common troubleshooting steps. Here are a few more suggestions you might consider:

1. Re-pair your AirPods: Remove your AirPods from the list of paired devices on your PC and then re-pair them. This could help reset the connection between your AirPods and your PC.
   
2. Reset your AirPods: According to Apple, you can reset your AirPods Pro by pressing and holding the setup button on the back of the charging case for about 15 seconds until you see the status light flashing amber. After resetting, you can try re-pairing them with your PC.
   
3. Disable the Hands-Free Telephony service: Go to Control Panel -> Hardware and Sound -> Devices and Printers. Find your AirPods, right-click on them and select "Properties". Then go to the "Services" tab and uncheck "Hands-Free Telephony". Click Apply and OK, then try reconnecting your AirPods.
   
4. Check Bluetooth services: Press Win+R, type "services.msc" and press Enter. In the Services window, find "Bluetooth Support Service", right-click it and select "Restart". Then, right-click it again, select "Properties" and set the startup type to "Automatic". Repeat these steps for "Bluetooth Audio Gateway Service".
   
5. Check for interference: Other wireless devices and electronic equipment can interfere with Bluetooth connections. If possible, move your PC and AirPods away from other devices and try again.
   
6. Seek professional help: If none of these steps resolve your problem, it may be worth bringing your PC and AirPods to a professional for a check-up.
   

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

End user can't get AirPods to show up on the Bluetooth menu

Hello Eddiethebanished,



Welcome to Microsoft Community.



It's a two-way problem, meaning the cause of the problem could be in his computer, or it could be in his Airpods.



You may want to suggest that he take the following tests separately:

• Test whether the computer's Bluetooth function is intact, such as whether it can be paired with other devices.
  
• Test whether the AirPod Pro can be paired with other devices.
  

If you find that his computer cannot be paired with any Bluetooth device, this means that the Bluetooth function of the computer is abnormal, the problem should be focused on this computer, I can share with you the official Bluetooth troubleshooting process:

Fix Bluetooth problems in Windows - Microsoft Support

However, if you find that the AirPod Pro does not pair with any device, it means that the problem is with the AirPod Pro and requires troubleshooting for the AirPod Pro.

If anything is unclear, please do not hesitate to let me know.



Best regards,

Mitchell - | Microsoft community support expert from MSFT