Windows 10: airpods not working after windows update

After I updated my WIndows 10 on Nov 12/20, my bluetooth headphones airpods are no longer working on my Dell XPS 13 9350 laptop. The connection was fine before the update; I regularly used my airpods.

Windows will say it's paired and connected, but there is no sound coming out of the headphones after 1 second. Deleting the headphones and connecting again via Bluetooth results in the same thing. Interestingly, when my airpods connect, it now launches 2 notifications connection to "stereo audio" and connection to "gateway audio". It never used to do this prior to the update. I can continue to use my airpods on other devices.


I have scoured the web looking for solutions, and have updated every bluetooth and audio driver, changed my power settings, and ensured the headphones were default. The bluetooth troubleshooter "fixes" the problem by turning on the bluetooth radio, which plays music for 1 second followed by no sound I wonder if something is turning off my bluetooth despite the bluetooth setting always being "on".


If it helps, the Windows 10 update that caused the problem was KB4023057.

Windows version 2004

Windows OS Build 19041.630


Thanks so much for your help!

:)

 

AirPods paired but won't connect.

Hi,



Thank you for replying.



I would suggest you to refer the steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand, Human Interface Devices.
   
3. Look for AirPods Audio/Video Remote Control HID and
   AirPods Hands-Free Call Control HID, right click on each entry and select
   Properties.
   
4. Go to the Power Management Tab, clear the checkbox for
   Allow the computer to turn off this device to save power.
   
5. Also, repeat step 4 for Bluetooth Low Energy GATT compliant HID.
   
6. Click on OK.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Airpods

My airpods don't show up on the list under HID. None of my two set do.

Best,

Erik

 

Airpods

My airpods don't show up on the list under HID. None of my two set do.

Best,

Erik

I should have said thank you.