Windows 10: AirPods Pro 2 Hands-Free is my only option to when connecting to Bluetooth

When I first built this PC, I was given two options when attempting to connect my AirPods. "Headphones" and "Headset" Hands-Free. Randomly, the Headphones option disappeared, leaving me with Hands-Free as the only option. The audio quality is HORRIBLE when using this option. I'm wondering if anyone knows how I can solve this issue and restore to ability to utilize the Headphones option. I've searched for solutions for quite a while and have had no luck.

:)

 

Airpods pro 2 not working on windows 10

Hi

Welcome to Microsoft community.

I understand the issues you're experiencing with your AirPods Pro on your Windows 10 PC. It seems like you've already tried some common troubleshooting steps. Here are a few more suggestions you might consider:

1. Re-pair your AirPods: Remove your AirPods from the list of paired devices on your PC and then re-pair them. This could help reset the connection between your AirPods and your PC.
   
2. Reset your AirPods: According to Apple, you can reset your AirPods Pro by pressing and holding the setup button on the back of the charging case for about 15 seconds until you see the status light flashing amber. After resetting, you can try re-pairing them with your PC.
   
3. Disable the Hands-Free Telephony service: Go to Control Panel -> Hardware and Sound -> Devices and Printers. Find your AirPods, right-click on them and select "Properties". Then go to the "Services" tab and uncheck "Hands-Free Telephony". Click Apply and OK, then try reconnecting your AirPods.
   
4. Check Bluetooth services: Press Win+R, type "services.msc" and press Enter. In the Services window, find "Bluetooth Support Service", right-click it and select "Restart". Then, right-click it again, select "Properties" and set the startup type to "Automatic". Repeat these steps for "Bluetooth Audio Gateway Service".
   
5. Check for interference: Other wireless devices and electronic equipment can interfere with Bluetooth connections. If possible, move your PC and AirPods away from other devices and try again.
   
6. Seek professional help: If none of these steps resolve your problem, it may be worth bringing your PC and AirPods to a professional for a check-up.
   

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

How to connect both dualsence and airpods pro 2

To connect both a DualSense controller and AirPods Pro to a device at the same time, you can follow these steps:

Turn on Bluetooth on the device you want to connect the DualSense and AirPods Pro to.

Press and hold the PS button and Share button on the DualSense controller until the light bar starts flashing.

Go to your device's Bluetooth settings and search for available Bluetooth devices.

When the DualSense controller appears in the list of available devices, select it and wait for it to pair.

Once the DualSense controller is connected, put your AirPods Pro into pairing mode by pressing and holding the button on the back of the charging case until the light on the front of the case starts flashing.

On your device, search for available Bluetooth devices and select your AirPods Pro from the list of available devices.

Once your AirPods Pro are connected, you should be able to use both the DualSense controller and AirPods Pro simultaneously on your device.

Note that some devices may have limitations on how many Bluetooth devices can be connected at the same time, so it's possible that you may need to disconnect one device to connect the other. If you encounter any issues, you can try resetting the Bluetooth connections on your device and the devices you are trying to connect.

 

AirPods Pro automatically connecting to laptop when it starts

Hi Ian,

Thank you for getting back to me. I'm sorry to hear that you're having trouble finding the "Options" button under Bluetooth settings. Here's a more detailed step-by-step guide to help you:

> Click on the Start menu and select Settings (the gear icon).

> In the Settings menu, select Devices.

> Click on the "Bluetooth & other devices" option on the left-hand side.

> Under the "Audio" section, find your AirPods Pro and click on the "Connect" button if they're not already connected.

> Once your AirPods Pro are connected, click on the "Manage" button.

> In the Manage menu, click on the drop-down arrow next to your AirPods Pro and select "Remove device."

> After your AirPods Pro are removed, turn them off and back on again.

> Go back to the "Bluetooth & other devices" menu and click on the "+" button to add a new device.

> Select "Bluetooth" and wait for your AirPods Pro to appear in the list of available devices.

> Click on your AirPods Pro to connect them, but do not check the "Connect as an audio device" option.

> After your AirPods Pro are connected, click on the "Options" button next to them.

> In the "Options" menu, turn off the toggle switch next to "Connect to This Device" under the "Automatically Connect to This Device" section.

I hope this helps you solve the problem. Please let me know if you have any further questions or concerns.

Best regards,

John D.

Independent Advisor