Windows 10: AKG N400NC TWS Not recognized as audio device

I just bought a new pair of AKG N400NC's and I love them so far. I've been using them to play music off my phone and iPad. However, trying to use them with my PC Windows 11, they pair just fine, but they get recognized as, and sorted under, "other devices", not "audio devices". As such I can't use them as bluetooth earbuds, they just connect, stay on for a bit, then turn off because nothing is being passed through them. I updated them through the AKG app before I used them for the first time, and they've been working fine, just not on my PC. I would appreciate any help that could be provided

:)

 

No audio output device

Hello!
I have a common problem: my Windows 10 has No Audio Output Device.
System configuration:

• Lenovo Legion Y520-15IKBN (laptop)
• Windows 10 Pro, version 1909, build 18363.535;
• Current updates;

Device manager shows these audio devices:

• High Definition Audio Device (driver version 10.0.18362.356)
• Intel Display Audio (10.27.0.6)
• ASUS Xonar U3 (10.0.8.2164)

i.e. the problem persists even with an external (USB) audio device, recognized by the system.

I performed a sanity check on this issue. Sound works when I boot into Ubuntu live. Therefore, it is not a hardware problem, and is indeed a Windows problem.

Solutions that have not worked so far:

1. Audio troubleshooter (issues found: check audio device, nothing else)
2. Rolling back drivers
3. Uninstalling audio devices
4. Uninstalling any audio-related devices, incl. the likes of bluetooth speakers
5. Updating audio drivers (from both built-in drivers and from manufacturer's site)
6. Installing a generic audio device (installing a generic USB audio device does not succeed, and installing a generic Realtek device resulted in a BSOD)

Do you have any ideas for fixing this?

 

Headset mike not recognized - can't open Audio Manager

You could try going into settings and running the 'Troubleshooter'. Although this might not work as I think it may be a software/driver issue.




Ah okay. I have had a look at the manufacture Nubwo, and there doesn't seem to be any official drivers or software listed.

Thus I would suggest we try and uninstall everything related to the headset, and then let everything install automatically, as it had done on the other desktop (assuming everything was automatically configured, and it just worked).

1.) See if you can first remove the Realtek Audio Manager 1.0.0.222 software by uninstalling it.

• Settings > Apps > Click on the app and select 'Uninstall.'

2.) After that right click on Start menu (*Start) and select 'Device Manager'

• Under the 'View' tab, select 'Show hidden devices'
• Then click on the arrow before 'Sound, video and game controllers' as well as 'Audio inputs and outputs' (this should drop down to reveal a list of audio drivers and headsets)
• I can help you with which driver (in relation to your headset) to uninstall, if you post back with a screenshot.

Optional.) Or if you are comfortable with knowing which driver to uninstall, then do so

• Right click on the driver name > Uninstall (Check 'delete software for this device'). Perform a restart and plug the headset back in.

 

Windows not recognizing motherboard audio device

If the HD Audio device only appears in Device Manager as a Hidden Device (it displays with a transparent icon) then, yes, Windows is not detecting the device. Could be the chip failed. But here's a trick that sometimes works....

HD audio connects like this:Windows <===> HD Audio Controller <=======> HD Audio Device
Your HD audio device connects downstream to an Audio Controller. Sometimes the controller needs to be reset.

Look in Device Manager under System Devices. Do you find a device named something like "High Def Audio Controller" or "Realtek HD Audio Controller"?

• If not there, it's the controller that failed
• If you find the HD audio controller:
  • Right click it, select Uninstall. If asked, do not choose to delete driver files.
  • Reboot. The driver will reinstall and the audio controller will attempt to re-detect the HD audio device. Does it find it this time?

If that doesn't work, i'd also check if any BIOS updates.