Windows 10: Alexa app doesn't work correctly

Hi, I'm writing because of a problem I have with the Alexa app. Until a few days ago it allowed me to activate it directly being on another virtual desktop so as not to have it on the main one because it does not have to be reduced to a hidden icon. It worked perfectly, however for about 4 days approx. the app does not want to work even on the main desktop minimized as it should work normally. I already tried reinstalling it and in turn logging out several times, seeing if there was a problem with the microphone, but nothing turns out to be the problem. And well, I wanted to see if it is possi

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Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

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I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Windows Edge still doesn`t work correctly

It is now 6 weeks since I upgraded to 10 and Windows Edge still does not work correctly.

I cannot download anything with Edge (or ie11). It includes all sites eg, Microsoft, Logitech, Epson etc.

Dynamic links do not work and it doesn`t remember my log-in details although it asks if I want it to remember them.

Favourites do not get put on the favourites bar although I click on that option.

I have done all the advice I`ve been given, ie disable anti-virus etc.

Why do they have a Windows support tile if it doesn`t work?

Can anybody help me?

 

Alexa App on Win10.

Win10 1909. Strange problem with Alexa app from MSoft Store.

Alexa on Win10 is the only Alexa device that will not play BBC Radio.

Me: (To DESKTOPPC Alexa) "Alexa, play BBC Radio 2"
Alexa: "Here's Radio 2"
App: (On DESKTOPPC) "BBC Sounds"
Silence.

Me: (To Echo Alexa in the Hallway) "Alexa, play BBC Radio 2 on DESKTOPPC"
Alexa: "Here's XXX" (A completely different TuneIn station)
App: (On DESKTOPPC) Plays the TuneIn station that I did not ask for!

I have the BBC Skill on the app. So I say...
Me: (To DESKTOPPC)... Open BBC.
Alexa: Choose a station or program.
Me: Play Radio 2.
Alexa: Here's Radio 2.
Silence. The above works fine on other devices.

I'm thinking this may be a Win10 settings problem, although I have no idea which. When I go into Sound Settings on Win 10 and choose "App volume device preferences" the volume slider against Alexa is greyed out. All other media/music apps are shown in blue and the slider can be adjusted. Kind of strange in that Alexa works (voice-wise) in all respects other than BBC radio. So for example if I say to DESKTOPPC.. Alexa Play Music ...it plays music. Despite that the App volume slider in Win10 settings is still inactive. This suggests the Alexa Win10 app installer is not installing properly.