Windows 10: Alienware 17 R5/17 R4 Missing New OS Upgrades!

I have two Alienware laptops as described in the title...both with Windows 10 Pro installed when purchased. I keep them updated with the security updates released each month. But I have yet to see any Microsoft Windows 10 version releases to download and install via Windows Update since version 1909 was released. The R4 originally came with version 1803 and I ran the 1909 version update successfully when it showed up in Windows Update. The R5 originally came with 1909 installed. I checked the Dell website where they have a listing of what products have been tested for each version release. Both laptops appear in the 20H2 version listing as having been tested and in version 2004 as well. But they have never appeared in Windows Update!. In addition, both laptops just began showing a message stating, "Your device is missing important security and quality fixes." I checked both laptops and all updates in the history show successfully installed. On top of this, I have a homebuilt desktop with Windows 10 Pro installed and it did receive the notification to install version 20H2 and does not display the above message in red. This leads me to think Dell has something messed up in their update process and/or they have a proprietary process of some sort that is interfering with the Microsoft update process. Please note I am aware that Microsoft does delay their rollout of new versions of Windows 10 to the various brands of laptops on the market. But this current situation has me wondering if something is amiss. I thought I would post here and see if anyone else has some light to shine on the matter. There's a new version of Windows 10 about to be released in the coming weeks and I would like to use it. My laptop warranties have expired and I refuse to pay Dell's ridiculous prices for their questionable support. Been there and done that but no more!

:)

 

Facial Recognition - Camera is not working on Alienware 17 R4

Hey! Same problem!

Not working on my Alienware 17 R4....

Some1 found a fix??

Microsoft help!

 

Alienware 17 R4 Did they have it together with UEFI ? back then ?

The drive is a 1Tb capacity drive.

As it's a 2nd hand machine, a clean install is strongly recommended anyway.

That PC appears to include a remarkable 2 x SSD + 1 x HDD
Alienware 17 R4 specs - Google Search

 

Windows Hello - Alienware 17 R4

I bought an Alienware 17 R4 from the Microsoft store that has a Tobii EyeTracker with IR camera for Windows Hello. After talking to Dell and Tobii, it was said by both that Microsoft needs to correct the problem.

According to both Dell and Tobii, my software & drivers are up to date.

The IR camera on the Tobii device is always "on". However, when I go to setup Windows Hello, this camera goes off (which is strange). After Windows fails with "can not turn on camera" and the dialog goes away, the camera then
comes on.

ERROR IN EVENT VIEWER:

Package Microsoft.BioEnrollment_10.0.16299.15_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend.

Hardware: Alienware 17 R4, CPU: Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz, RAM: 16GB

OS Version: Microsoft Windows [Version 10.0.16299.0] x64

Tobii Eye Tracking Core SW 2.11.0.6827

Eye tracker model IS4 Base DAW

Serial number CN0XCMKDDTOB16B90422A00

Firmware 2.20.2-e1a36f8

Tobii Controller Core Not available

Tobii USB Service Not available

Tobii Controller Driver 2.0.4

Tobii Service 1.22.0.7220

Tobii Engine 1.22.0.8423

Tobii Config 4.8.0.1100

Tobii Interaction 2.11.0.4822

Tobii Face Authentication for Windows Hello 1.0.21.207

Tobii Eye Tracker HID 1.1.532.0

HID-compliant device 1.1.532.0

Tobii Device 1.1.532.0

Tobii Intro 1.0.3.173

Edition: Windows 10 Pro

Version: 1709

OS Build: 16299.98

According to some research, others have this same issue after applying the fall update and just limited to the Alienware laptop. Is Microsoft working on this issue?