Windows 10: Alienware 17 R5 Crash While Gaming

Discus and support Alienware 17 R5 Crash While Gaming in Windows 10 Installation and Upgrade to solve the problem; Hello everyone, I am writing this post because I have a problem with my computer that no matter how hard I try I have not been able to fix it. I even... Discussion in 'Windows 10 Installation and Upgrade' started by Mohamad Alis, Dec 26, 2020.

  1. Alienware 17 R5 Crash While Gaming


    Hello everyone,


    I am writing this post because I have a problem with my computer that no matter how hard I try I have not been able to fix it. I even brought it to computer repair center and the computer still has the same problem, although it got fixed for a few days. Essentially what is happening is that when I am playing video games the computer runs fine for like 10 mins depending on the game and then I get a blue screen and the computer crashes. Then I get a checking media presence.................media found error and my computer proceeds to do automatic repair. Still problem is not fixed. I have also gotten PXE ipv4 over ipv6 error, but same thing happens the screen returns to normal and computer boots without issues. However, as I said the computer will crash when playing any video game with a blue screen of death, followed by a message before computer booting normally everytime. Here is some important information that may help:


    My specs:

    Model: Alienware 17 R5

    Processor Intel 7 8 gen

    Graphics Card : NVIDIA GTX 1080

    RAM: 16 gb

    SSD: 500 GB

    HDD: 1 TB

    What I have tried:

    1 Updated all my drivers

    2 Played around with the boot order making sure Windows boot manager is on top of the list over network

    3 Disabled ipv4 and ipv6

    4 Disabled Secure Boot and use legacy boot computer is unable to find boot device if I do this though

    5 Factory Reset the computer and a Fresh Start twice

    6 Brought it to a computer repair shop and still problem persists

    7 Disabled my wifi and use ethernet basically causes computer to freeze, but not crash. So I have to force shutdown

    8 Completely disabling internet and playing offline then I get a blackscreen in the middle of the game and not crash, must force shutdown

    9 Disabling Killer Network Which temporarly fixed the issue but it occured again


    I literally don't know what else to try, can anyone please assist me?

    :)
     
    Mohamad Alis, Dec 26, 2020
    #1

  2. Alienware R5 update from 1803 to 1809

    My Alienware wos updated from 1803 to 1809 I had some problems with blue screen of death(BSOD) then I factory reset it with Dell support assist coz normal recovery wouldn't work now I can't update from 1803 to 1809,now I have latest version 1803 my question
    is did Microsoft block update for Alienware R5 ?
     
    RenatoRamic, Dec 26, 2020
    #2
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Dec 26, 2020
    #3
  4. Tanmay123 Win User

    Alienware 17 R5 Crash While Gaming

    Games work fine on battery but crash when plugged in

    Hello guys

    My laptop is a HP (Win 10, Intel i5-6200U, AMD Radeon R5 M330 2GB Graphics, 8Gb RAM)

    Since last week I am facing a weird problem where my games (War Thunder, Civ6, GTA5) work fine on battery power but crash after plugging in the charger. (The laptop doesn't crash just the game becomes unresponsive). If I launch them when plugged
    in, they crash after a few seconds. Steps i have already taken

    1. Updated display drivers
    2. Reinstalled display drivers
    3. Changed power plan settings
    4. Reinstalled Windows 10
    5. Reinstalled the games
    6. Unplugged all connected device
    This is an extremely irritating issue so any assistance would be appreciated

    Thanks
     
    Tanmay123, Dec 26, 2020
    #4
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Alienware 17 R5 Crash While Gaming

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