Windows 10: All audio goes mute upon a call

Hi all,


I have a problem with my WH100XM3 bluetooth headphones - all audio stops upon entering a skype / facebook / any typeof call. I've tried scanning my system files, disabling all audio devices other than my headphones and making sure that audio isn't muted upon windows detecting a call - nothing works. To clarify, the call also has no audio volume in addition to background music I cannot hear anything at all.


Thanks in advance!

:)

 

Microphone usb audio codec goes to mute on its own


I have a Dell Inspiron 5748, 2GHz Intel Core i7-451U running Win 10 Home (x64) Ver 1607 (build 14393.693). I wish to obtain audio from an external source via USB to USB cable. I can go to Device Manager and see the USB Mic and un-mute it and increase slider and all is well with the world, it works. But, within 20-25 seconds, that mic input changes to "mute" and everything goes away. I can un-mute as many times as I want but it always (on it's own) goes back to the "mute" condition.
Any suggestions? Dan

 

Volume goes to zero and mute.

Hi William,

If the volume of your computer automatically mutes, it could be that the audio drivers are corrupted or damaged, or that there are software conflicts occurring within the system. As a first troubleshooting step, we suggest that you run the audio troubleshooter
and lets Windows find and automatically resolve problems with your audio. Here's how to run the audio troubleshooter:

• Select the Start button, then type troubleshoot, and select
  Troubleshoot from the list of results. From there, select
  Playing Audio > Run the troubleshooter.

If the troubleshooter does not help resolve the problem with your volume settings, we suggest that you check Device Manager and update your sound card drivers. Updating would replace any corrupted or damaged components of the audio driver. Here's how to
update your audio drivers through Device Manager:

• Open the Start button, then type device manager, and select
  Device Manager from the search results.
• Under Sound, video and game controllers, right-click your sound card driver, then select
  Update Driver.
• Select Search automatically search for updated driver software.

If Windows doesn't find a new driver, you may look for one on the device manufacturer's website and follow their instructions on how to install their driver.

If the above steps doesn't resolve the problem, feel free to post back to us.

 

Windows Explorer is muting microphone

Hi Jozef,

To help you stop your microphone from muting automatically, we suggest that you follow the steps suggested by
Kalpana Shankarappa on this
thread that talks about the same issue.

Let us know how it goes.

Thank you.