Windows 10: All monitors turning off during gaming - Have one dump file

Hi,I've been running into this issue for awhile and it happens intermittently. After running a CPU, GPU and Memory test everything came back fine. For some reason, all 3 of my monitors will turn off. I can talk with friends who I'm on a discord call for a few seconds then I get no audio. After 10-15 seconds my computer will turn off / restart. I've monitored my temps and they appear to be fine, not going over 72c. I usually can't get a dump file but I was able to get one if that would help. This is what I'm able to pull up in WinDbg but I'm having trouble deciphering the issue:****************

:)

 

Surface Pro Kernel Memory Dump When It Turn On Every time!

Hi,



Thank you for writing to Microsoft Community Forums.



As the dump file is kernel memory dump file. Please note that it records only the kernel memory. This speeds up the process of recording information in a log when your computer stops unexpectedly. You must have a pagefile large enough to accommodate
your kernel memory. The page file must be on the boot volume. Otherwise, a memory dump cannot be created. Before we provide any suggestions, I would like to confirm few things:

1. Could you please elaborate the statement: I got a very strange thing my Surface Pro Memory Dump when I turn on it everytime, but It don't happen if I just reboot after turn on?
   
2. Are you getting blue screen while booting or while using Windows?
   
3. Which version of Windows 10 are you using?
   

Meanwhile you can try the steps provided in the article: Bug
Check 0x9F: DRIVER_POWER_STATE_FAILURE (based on the dump files analyzation).



We await your reply.

Regards,

 

Windows 10 External Monitor only :: How to set Portrait orientation?

Thanks Elise,

I found more links which suggest

1. turn one of the monitor
   
2. feedback to Microsoft
   

Using Steps Recorder on Two monitors. (microsoft.com)

How to limit Problem Steps Recorder to single - Microsoft Community

I need assistance on both suggestions; how to

1. turn off laptop monitor?
   
2. locate feedback hub on Cortana?
   

My workaround is to use PowerPoint Screen Recorder but this need additional screen capture.

The reason for Screen Recorder is Windows 10 Mouse Cursor for Office Menu item disappear when select Screen Capture App. It is cumbersome to show Tech Support what is selected on Office App on captured screen...

Thanks Ahead!

 

Turn Off Xbox Game Monitoring

Hi,

Performance issues on your computer can be caused by several factors. Some apps running in the background while you use the computer may also cause the issue. To resolve your concern, we suggest that you restart your computer to normal startup to disable
unnecessary apps that runs in the background while you are using your computer.

Here are the steps:

• Press Windows + R on the keyboard.
• Type msconfig, and then click OK.
• On the General tab, click the Normal Startup, and then click OK.
• When you are prompted to restart the computer, click Restart.

If you are still experiencing the same issue, click this
link and follow the steps to perform the solutions in resolving your issue.

We will appreciate if you can update us the results so if these solutions won't work, we will find another way to resolve your concern.