Windows 10: All my Audio and video files suddenly not working?

So recently my laptop had an update and has been fine. It was playing just fine on the 22nd of july, but the next day, the audio/headphone jack wasnt playing. Even at 100% there was no sound. The troubleshooter restarted my laptop, but still nothing. Now as of 24th July, ALL of my audio files mp3, m4a, etc and my videos mp4 do not work, and are not playing on Windows Media Player OR Groove Music / Media Player. TLDR: My Audio and video files are not supported anymore and I have no sound despite the headphone driver saying its working and up to date.

:)

 

Audio And Videos files are not playing, not even youtube or any **** videos.

Hi Tista,

The challenge that you are experiencing with your audio and video files can occur due to several reasons, such as, corrupted system files, driver issues, etc. To better assist you, kindly answer the following questions:

• When did the issue start?
• What's the make and model of your computer?
• What are the other troubleshooting steps that you've taken besides running the audio troubleshooter? This is for us to avoid providing the same steps.
  

We look forward to your response.

 

My PC Will Not Play Any Video or Audio Files

Hi Adam,

The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

Provide us additional information to assist you better with this issue:

• What is the make and model of your computer?
• Have you tried to access videos on different browser (Internet Explorer) and check?
• Were you able to access any other audio from your computer?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

Method 3: I recommend you to update the audio drivers and check if it helps.

• Open Start, enter
  Device Manager, and select it from the list of results.
  
• Under Sound, video, and game controllers,
  select your sound card, open it, select the Driver
  tab, and select Update Driver.
  

Method 4: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

Thank you.

 

Audio out of sync in video Windows 10

Hi,

Thank you for posting on Microsoft Community.

I would suggest you to provide some information to help you better.

• Are you facing this issue with particular video file or all the video files?
  
• Did you make any changes prior to this issue?

I would suggest you to follow the below steps to try resolving this issue.

Note: The steps mentioned below are applicable to Windows Media player only.

Make sure “Drop frames to keep audio and video synchronized”

1. Open Windows Media Player.

2. Click on Tools and then on Options

3. Switch to Performance tab.

4. Ensure that a check is next to the "Drop frames to keep audio and video synchronized" and "Turn on DirectX Video Acceleration for WMV files" options.

5. Click "Apply" and click "OK."

Restart Windows Media Player and open a video file. Ensure that the audio and video are in sync.

Keep us informed if the issue is resolved. We are glad to help you further.