Windows 10: All my video playback comes up as a black screen with just the audio

Hi,


The specification of my system are as follows


Dell Inspiron 15 7000 Gaming Laptop

Intel Core i7-7700HQ

NVIDIA GeForce GTX 1050 Ti

Windows OS build 19041.508 Version 2004


The issue started after installing the latest windows update.


All my video playback, regardless of the source Youtube, Neftlix, VLC, Windows Media Player...ect shows up as a black screen with just the audio playing. This issue persists on both the native apps and the web versions of the platforms mentioned above.


The screen also changes the colour temperature from time to time while loading webpages and while changing tabs in the browser, the webpage momentarily goes to black until the cursor is moved again.


I have updated my video drivers with no change in results.


I also tried uninstalling my integrated intel 660 graphics display adapter. This solved the issue by using the Microsoft Basic Display Adapter, but the uninstalled intel display adapter reinstalls automatically and the issue returns.


A fresh install of windows was also to no avail.


Any help in this matter would be much appreciated.


Thank you for all replies in advance.


Parth.

:)

 

videos stopped working in windows jan 2019 update - screen is black or unwatchable , audio is ok

Hi chipsdad,

My name is Douglas and I am an Independent Advisor. I would like to help you. Let's try the followings recommendations:

1: Run the Playing Audio and Video Playback troubleshooter and check if it helps.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing Audio and Video Playback.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

2:

I suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the below steps:

1. Press Windows + R on the Keyboard.

2. Type in devmgmt.msc and click on Ok.

3. Select the Graphic driver from the list by extending Display adapters.

4. Right click on the Graphic driver and click on Update driver Software.

Let me know, please. kinds Regards

 

No video playback in Microsoft apps since installing widows 10

Hi Russell,

Thank you for posting in Microsoft Community.

1) Does this issue occur while playing video from the local drive?

I suggest you to run the video troubleshooter and check if it helps.

• 
  Type Troubleshooting in the search box and click
  Troubleshooting.
  
• 
  In the left pane click on View all and Select
  Troubleshoot Audio Playback.
  
• 
  Follow the prompted steps to troubleshoot this issue.
  

Hope it helps.

Let us know the status of the issue.

Thanks.

 

Video playback problems

Hi Davis,

Based on the information that you have provided, this could be related to incorrect configuration or corrupted device drivers. We recommend that you run the Video Playback troubleshooter by following the steps below and check if it helps:

Method: Run the Video Playback troubleshooter

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Video Playback.
• Follow the on-screen instructions to run the troubleshooter.

We are eager on getting this resolved for you; we will wait for your feedback.