Windows 10: All Netflix downloads lost after power loss

Hi,

I had a number of downloaded movies, TV shows and series on my Windows 10 Laptop from Netflix to watch later in "Offline" mode.


I started a downloaded movie with internet connection enabled and movie was sitting ready to start when my laptop "crashed" as a result of low battery. Caused by me not correctly fitting the power cord into it... :


Anyway, after fixing my power cord issue... I restarting my laptop, I opened the Netflix App, and Netflix was very very slow and just sat there with the spinning wheel..... waiting...... and waiting ... and waiting.


In the end I exit fron Netflix, shutdown and restarted my laptop, much better.... went to downloads to resume watching my movie and it is "gone" from my Netflix downloaded list!


Not only is that movie "lost/deleted" so are all my other downloads, even the few I downloaded today - all gone, deleted !


Ive restarted my laptop again, logged out of Netflix and back into it again... Nothing, Netflix message simple says "would you like to find something to download"???


Which I did to see if Downloads are working and yes I did download a new movie... but where are all the previous movies etc...


Any ideas on why and are the "lost" movies etc still on my laptop somewhere


Thanks

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Unable to play YouTube or Netflix

Since upgrading to the latest version of Windows 10 Pro I am now unable to play YouTube or Netflix

I am using a Lenovo Yoga Book Windows version 10.0.18363

Netflix Error U7361-1253-800705AA (app)

Netflix Error H7361-1253-800705AA​ (edge browser)

YouTube Error JDSEu8jhH639FHdh (edge browser)

Netflix say:

If you experience the error code U7361-1253-800705AA on your Windows 10 computer, it typically indicates that your system requires an update. Follow the troubleshooting steps below to resolve the issue.​

• Perform Windows updates​

- this is what caused the issue and i am now on the latest version

• If you are using the Windows 10 N or Windows 10 KN edition, we suggest downloading the Windows Media Feature Pack.

- this is not applicable for my version

Can anyone help?

Thanks