Windows 10: All purchased applications and games Minecraft have disappeared from the Microsoft account...

All purchased applications and games Minecraft disappeared on the Microsoft account in the Microsoft Store, and when logging into Xbox in Win 10, Xbox offers to select a badge and icon that is, a small initial account creation, BUT I ALREADY HAD an Xbox account on THIS microsoft account

:)

 

Minecraft Got Deleted After Clean Installating Windows 10 And Again Minecraft Purchased.

Hi,



Thank you for writing to Microsoft Community Forums.



I think you did a Clean Installation of Windows 10 and Clean Installation will delete all your applications; games; and your user data such as music files, video files, pictures, documents, etc.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. From where did you purchase the Minecraft game?
   
2. Have you already installed Minecraft on your Windows 10 computer?
   

If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
Mojang refunds policy and check their refund policy.



If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
Returning items you bought from Microsoft Store for exchange or refund
and check if you can get a refund.



If you have purchased Minecraft from Oculus, then I suggest you to
Contact the Oculus Support Team and they will help you with this.



Please feel free to contact us back, in case you have any other questions/issues with Windows in future.

 

Minecraft parent purchase for child accounts

Hi,

I've purchased Minecraft Deluxe bundle for my kids to use. I can install it on their accounts using Microsoft Store, but as Minecraft now requires Minecraft Launcher to launch the game (previously it was a separate app you started; Minecraft Java Edition) it is no longer working. Minecraft launcher does not recognize my kid (child account to my account) as a valid player for my purchase. How can this be solved? Minecraft is a Microsoft product, and I purchased this game in Microsoft Store...

Best regards // Isak

 

Purchase prompt for Minecraft Starter collection for PC.

Hi Arsalan,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• Where did you redeem the code?
  
• Where and when you are getting this purchase prompt?

However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
used for redemption.



Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



I would also suggest you to contact the Mojang support team for further assistance on this issue.

Mojang Team:
https://help.mojang.com/customer/portal/emails/new?ref=footer



Regards,



Aditya Roy

Microsoft Community – Moderator