Windows 10: All recovery options fail

Hi,

Windows 10 fail to start on my laptop. This happened after I replaced the internal DC jack/cable & forgot to connect the touchpad on assembly. I connected a usb mouse and windows started to act a bit weird. after a restart windows wont start. touchpad is now connected and mouse removed.


After entering bitlocker pw it later asks for the recovery key. Entering that and waiting a while it says problems at startup could not be repaired. I get to the different options for troubleshooting (reset or restore keeping personal files) but none of them work, just return to troubleshooting menu. Also says no restore points exist, and I do not have a recovery image.


I am running out of options on what to do and would be very grateful for some stepwise guidance on what to try next!

:)

 

How does Windows boot to advanced recovery option e.g. command prompt?

- that gives me a 454 'Unexpected error' This tells me that the BCD is partially corrupted.

The commands: shutdown.exe /r /o /f /t 00
or: %SystemRoot%\System32\Cmd.exe /c reagentc /boottore&shutdown /r /f /t 00
should boot into Recovery if everything is configured correctly.
FYI, If Windows is configured correctly:

1. If Reagentc is disabled, you still can get into Recovery but with limited options.
2. If Reagentc is enabled, you'll get all options.
3. If you boot Windows using Recovery USB stick, You'll get into Recovery with couple of options missing.

Here's my suggestion if you want to try:
OPTION 1: Will save the trouble of re-install Windows.

1. Download the image of my first 3 partitions (450MB Recovery, 100 MB EFI partition, and 16MB unformatted primary)
   EFI_Boot-00-00.7z - Google Drive
2. Run Macrium and restore the image from step 1, overwriting your existing 1st three partitions, leaving C alone.
3. Delete the 490MB Recovery partition.
4. From Macrium, run fix boot problems.
5. Reboot. Open Admin command prompt then run Reagentc /info to make sure that it is enabled. If not, enable it.
   if failed to enable, reboot and try again.

OPTION 2: Assuming you've already had Windows backup with Macrium.

1. Wipe out the first 5 parttiions. (450MB, 100MB, 16MB, C Drive, 480MB)
2. Fresh install Windows 10
3. Restore C drive from backup image, run fix boot problems
4. repeat step 5 from OPTION 1 above.

 

Windows 10 fails to boot, none of the recovery options is working

Thank you for getting back to us.

Since you mentioned that you can get to the recovery options, start the PC in safe mode to perform the suggestions previously posted.

You can read more about the recovery options in Windows 10 on
this page. Refer to the following links for the next steps after reaching the recovery environment:

• Start your PC in safe mode in Windows 10
• Windows Update: FAQ
• How to perform a clean boot in Windows

Update us so we can guide you further if necessary.

 

Recovery from failed hard drive

Hi,

To assist you better, please answer the following questions;

• 
  What is the make and model of the hard drive?
  
• 
  Did you get any error messages while using the failed hard drive?
  
• 
  When you say failed hard drive, are you referring to external hard drive or internal hard drive?
  

I suggest you to refer to the below Microsoft help article, which explains about the recovery option in Windows 10 and check if it help.

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

Get back to us for further assistance, we will be glad to help you.