Windows 10: AMD build in microphone does not work.

I have a new laptop. I installed Windows 11 on it. When I try to use my microphone apps say something like "We can't hear you." or "No audio input source available. The microphone is AMD Audio device. My friend has the same laptop but the microphone works for him.

:)

 

Built in Microphone not working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after an upgrade of Windows the microphone is not working, we will look in to this for you. However, in order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What type of upgrade are you referring to, is it a system upgrade or an update?
  
• What is the complete model number of the tablet?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  

In the meantime, I suggest you to refer the troubleshooting steps in the article

Fix microphone problems and see if that helps in resolving the issue.



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Microphone not working!

Hi Mahesh,

To better assist you with the microphone issue, please answer the following questions:

• Does the microphone work on a voice call?
• Did you change or update anything in the phone settings before the issue happened?
• Which OS build version is currently running on your phone? To check, just go to
  Settings> System> About> More info.
  
• What troubleshooting steps have you tried so far?

Regards.