Windows 10: AMD graphics stucks

After installing AMD E2 graphics driver version.24.20.11016.4 and Radeon software 18.5.1 my laptop graphics are not working smoothly. It gets stuck, though I also do not have option rolling back driver.

OS- win 10 1803

Laptop- Dell inspiron 3555

:)

 

AMD graphic driver not working

Hi Kamal,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

The error message you are getting is probably due to some corruption in the Display driver files. I suggest you to try the steps provided in the below methods and check if it helps to resolve the issue.

We recommend you to download the drivers from the section manually select drivers, from this link :

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

Go to the link under the section Manually select drivers put the graphics card information and select the Windows 10 32 bit or 64 bit .

Now uninstall the currently installed AMD card drivers an install the downloaded one.

Method 1 : Uninstall and reinstall the drivers from manufacturers website.

Sometimes even though the drivers are up to date there might be a some bugs/corruption with the drivers.

Step 1:

Steps to uninstall the Graphics Card Drivers.

1. “Windows Logo” + “X” keys on the keyboard.

2. Click on “Device Manager” from that list.

3. Search for the Graphics Card from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

4. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Keep us posted on Windows related queries and we will be happy to assist you further.

Thank you.

 

ATI AMD Radeon(TM) R4 Graphics with dedicated VRAM ATI AMD Radeon R5 M240 always crashes

Hi Daryl,

Thanks for updating.

Have you tried the troubleshooting steps suggested in previous post? If yes please share the results to assist you further.

I would suggest you to uninstall and reinstall Graphic drivers and check.

Steps to uninstall the Graphics Card Drivers.

• • • • 
        
• Press "Windows Logo" + "X" keys on the keyboard.
• Click on "Device Manager" from that list.
• Search for the Graphics Card from the device list, right click on it and then select "Uninstall". On the un-installation window, if you have an option: "Delete the driver software for this device" you may select that and
  then remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.
  
• Download the latest Graphics adapter driver setup file from the manufacturer’s website and install it.
  • • • 
        

If the issue persists follow the steps below.

• Open Task Manager (Ctrl+Shift+Esc)
• Click the More Details arrow to expand the view
• Scroll down to Desktop Window Manager (it's in the "Windows Processes" group)
• Right click it and choose End Task.
• Check the Abandon unsaved data and shut down box, then click
  Shut Down. (Note: this warning is misleading, Windows will not shut down -- it just restarts the window manager).
  
• After a moment, the start menu and taskbar should work again.

Do let us know the status of the issue. Thank you.

 

Windows 10 upgrade fail BSOD - AMD/Intel Hybrid (Switchable) Graphics - Sony Vaio SVE14A26C

Hi,

Thank you for posting in Microsoft Community.

Windows 10 will run on a PC with AMD/Intel Hybrid (Switchable) graphics.

Since Sony has confirmed that you might face BSOD with AMD/Intel Hybrid (Switchable) Graphics SVE14A* computer model. I would suggest you to disable one of the graphic card driver and then try upgrading to Windows 10 and check.



For disabling one of the graphic card follow the steps .

Uninstall the Device Drivers :

a) Press “Windows Logo” + “X” keys on the keyboard.

b) Click on “Device Manager” from that list.

c) Search for the Graphics Card device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
the corrupted drivers from the computer.

d) Follow the on-screen instructions to complete it and the restart the computer if prompted

Hope it helps.

Reply us back with the update of the issue.

Thank you.