Windows 10: AMD Microphone Array on Laptop Not Working Properly - Help

Hi,My laptop has an internal microphone array. There are three microphone dotted around the laptop camera of my Acer Swift 3. The internal array initially worked just fine. It stopped working about a month or two in of owning the laptop. By stop working, I mean it cuts out and only picks up the occasional muffled word. When I put the microphones right by my lips it will pick up the sound but it seems like I'm speaking through a wall or underwater. The laptop has zero issues when it is recording using a headset or external microphone. Audio recording is crystal clear. Thank you

:)

 

Microphone Array missing, Microphone doesnot work

Hello Aubrey,

We realize the inconvenience you are experiencing with Microphone. We will certainly help you.

You could face this issue when the Microphone is not getting detected by the Operating System. Please write to us with the following detail.

• What is the model and model of your computer?
• Have you installed all pending Windows updates?

Meanwhile kindly try the suggestions posted in the below link and check if it helps:

Redirecting

Let us know the results. We will be happy to assist you further.

Thank you.

 

Microphone Array missing, Microphone doesnot work

Microphone Does not work:

Computer is a HP Touchsmart All-In-One Model IQ-524. Brought in 2009, with Win 7; in 2015 upgraded to Win 10. Due to problems after a power failure had to wipe drive and do a clean install.

Since then the microphone array does not work. In fact it does not show on the list of microphones.

Speaker Icon > (Right Click) > Select (Recording Device) >opens window titled “Sound” > Select (Recording). Microphone Array not showing.

Looking for answers so I can Skype gg & g Children and use Cortana.

Aubrey Vickers

 

Microphone Array missing, Microphone doesnot work

1. The computer is a H-P IQ 524 Touchsmart All-In-One 22inch display

2. All updates installed.

3. Went to the above suggested web page. Have been there.

4. Any suggestion as to enabling the microphone array; Speaker Icon > (Right Click) > Select (Recording Device) >opens window titled “Sound” > Select (Recording). Microphone Array not showing.

AV