Windows 10: AMD USB 3.10 eXtensible Host Controller - 1.10 Microsoft preventing computer from sleeping

When I try to put computer to sleep start menu-power-sleep, or idling it refuses to go to sleep or wake up after 5 seconds. After some investigating, unplugging the keyboard I've switched out keyboards so it isn't just a specific one being the issue let's it sleep without an issue.

this is result from running powercfg -lastwake.

C:\Windows\system32>powercfg -lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Device
Instance Path: PCI\VEN_1022&DEV_1639&SUBSYS_371C17AA&REV_00\4&748464d&0&0341
Friendly Name: AMD USB 3.10 eXtensible Host Controller - 1.10 Microsoft
Description: USB xHCI Compliant Host Controller
Manufacturer: Generic USB xHCI Host Controller

It used to show up when running powercfg -requests, however has since stopped.

Does anyone have an idea as to how to fix it


Also should mention that I've prevented the keyboard from waking PC in device settings, but It hasn't helped.


Thanks.

:)

 

USB 3.10 eXtensible Host Controller Wakes PC

Hello, all.

I've had this problem since I built this PC a couple of months ago. When trying to put my computer to sleep, it wakes up no more than a second later. According to powercfg -lastwake, this is the culprit:

Code:

These are my specs:

• Computer type: PC/Desktop
• OS: Windows 10 Home
• Case: NZXT S340 (Black) ATX Mid Tower Case
• CPU: AMD Ryzen 7 2700X 3.7GHz 8-Core Processor
• Motherboard: ASRock X470 Taichi ATX AM4 Motherboard
• Memory: G.Skill Ripjaws V Series 16GB (2 x 8GB) DDR4-3200 Memory
• Graphics Card(s): Gigabyte GeForce GTX 1080 8GB G1 Gaming Video Card

This PC has one USB 3.10 slot, which is on the motherboard. I have nothing in it. I've done just about everything the Internet has suggested, including disabling the driver (this solves the issue but for some reason disabling this driver also disables my Bluetooth driver), uninstalling / reinstalling the driver, checking the BIOS for any wake or USB-related options, uninstalling my GPU drivers / Nvidia GeForce Experience, checking for scheduled events, checking to see if any of my other USB connections (which are only a mouse and keyboard) are to blame -- you name it, I've probably done it. There are only so little support topics on this issue posted online, and none of them have a definite resolution, so I'm not sure where to go from here.

That said, I'll appreciate any help / suggestions! Thanks a bunch in advance!

 

Intel USB 3.0 eXtensible Host Controller waking computer from sleep

Hi Parker,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

Follow the Methods below.

Method 1: Run power troubleshooter.

a. Press Windows +R key on the keyboard.

b. Type troubleshooting in the pop-up box and press Enter.

c. Click System and Security on left panel.

d. Click Power, new window will popup.

e. Follow the on screen instructions.

Method 2: update Intel® USB 3.0 eXtensible Host Controller Driver from this link.

Downloads for Intel® USB 3.0 eXtensible Host Controller Driver



Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Intel USB 3.0 eXtensible Host Controller waking computer from sleep

Hello, I have a Intel NUC D54250WYKH.

When I put my computer to sleep, the computer automatically wakes up between 1 minute and 3 hours.

I went to command prompt, typed in powercfg -lastwake, and this is what I got:

C:\WINDOWS\system32>powercfg -lastweek

Invalid Parameters -- try "/?" for help

C:\WINDOWS\system32>powercfg -lastwake

Wake History Count - 1

Wake History [0]

Wake Source Count - 1

Wake Source [0]

Type: Device

Instance Path: PCI\VEN_8086&DEV_9C31&SUBSYS_20548086&REV_04\3&11583659&0&A0

Friendly Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Description: USB xHCI Compliant Host Controller

Manufacturer: Generic USB xHCI Host Controller

I do have a AmazonBasics 7 port USB 2.0 hub connected to the computer [from AC power], all ports are used.

My question is that is there a way to disable the waking on the host controller? I can't seem to disable the wake from the device manager. Also, I do not think that this is an issue with the Wake on Lan system.

If you have questions or solutions, feel free to reply.

Thank you Microsoft Community