Windows 10: Android device recognized but cannot access files on it

Hello!

This is definitely a Windows 10 thing. If I connect either my Nexus 5 or my LG G4 to my PC via USB the phone is recognized. I can see it in Windows Explorer but clicking on it does nothing, no access to files.

Before I made the jump from Vista to Windows 10 it worked fine. There has to be some setting someplace. I did apply a hotfix (KB3099229_x64) which was supposed to fix the issue. It did not! *Huh

If there's some trick to it could you share it with me???

Thanks for you help way in advance!

Dave

:)

 

Android help

Have a HTC android phone. I'm trying to transfer pictures from phone to computer. Computer recognizes android device but E: drives stays grayed and cannot open files in SD card in phone. HELP

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recognizing Android devices

I dot get any error messages; when I plug in my tablet of phone (Androids) nothing happens; Occasionally I see the device listed, but am unable to view or access any files.

I tried the troubleshooting way, however to no avail.

When I tried the second options, by uninstalling the (many) USB drivers, I ran into problems as both my mouse and keyboard are wireless and connected to a USB hub! Not possible to use either and was forced to shut down the computer by holding down the power
button and then restarting it. Tried twice with the same results, so that is not an option.

I believe the key is in some kind of setting in Windows 10, because both devices work fine on other computers that do not have Windows 10.

Thanks for trying to help though.

 

Are you sure you switched your phone to "File transfer" mode, as opposed to "Charging only" mode? Because this is exactly what happens when you connect an Android phone in "Charging only" mode: it becomes visible in Windows (e.g. in File Explorer), but shows as empty device - no file access.

In standard cookie-cutter Android Marshmallow you are supposed to manually switch the phone to "File transfer" mode every time you connect it to the computer. (Before Marshmallow it was possible to set a default mode, but for some reason they removed that capability in Marshmallow).

 

Yes, that was one of the first things I checked.





As you can see from the screenshot the device is in MTP, all the time. This was from my G4 my Nexus 5 is exactly the same. I have to manually flip flop the setting on the device to get Windows to recognize it.

 

Bizarre, I run windows 10 and have the LG G4 and this issue never arose. Perhaps its some quirky USB driver, do you have usb 2 and usb 3 sockets? I hear sometimes drivers don't get along across types

 

What it is are the stupid permissions. I have to grant it access on the device every time I want to connect USB to it. =\