Windows 10: Anniversary update and problem Realtel Audio driver

I have a new Lenovo Ideapad 500 15isk with i5 processor, 12 GB RAM, a 1 TB hard drive and running Windows 10 Home.

I have just been urged to install the Anniversary Update but I always run into the same problem. After downloading the update the update starts but at some point in the process it tells Me that the Realtek High Definition Audio Driver is not Windows 10 compatible (even though it has worked without problem in the past).

It then asks me to uninstall the driver, which I agree to and the driver is then (apparently) uninstalled. A restart is requested but after the restart the driver still appears to be there and the next attempt at installing the Anniversary Update fails at the same point.

I have tried to manually remove the driver without success and I have tried to update the diver but changes nothing changes and the same error always occurs.

How can I overcome this impasse?

:)

 

5.1 surround sound issue in Windows 10

None of these solutions seem to apply now. I have 2 computers that have this problem and both have hdmi audio and spdif. They should have realtek drivers but they have some microsoft driver. It doesnt seem to help to install a windows 7 realtel driver.
It thinks every device is 2 channel audio. The rightmost tab is "advanced" and there is no DTS or Dolby Digital or 5.1 option and there should be. I wont even consider buying a brand new computer for my tv just to have the same problem with windows 10. The
whole point is to get surround sound.

 

Sound

I have managed to sort the issue out. In the Playback devices I had Realtel HDMI Output as the Default Device and when changed it to Digital Audio (HDMI) as the Default Device the sound worked. Thank you for all your help

 

Hi, I use that driver, but had no problems with the upgrade or subsequent updates.

Basics- let's run chkdsk.
From an admin command prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Make sure the result is clear or fixed- else do not proceed.
Post back the result, which you can get after a restart as follows:
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

Tick the box 'Delete the driver..'

What happens?

It may be that the copy of the driver you have doesn't comply with the driver signing rules which have become more stringent.

Meanwhile, if you haven't already done so, download the iso or use the media creation tool to create a physical bootable AU medium (DVD or flash drive.
Windows 10 ISO Download - Windows 10 Forums

This is useful to have
a. for repeat attempts & save download time
b. for multiple PCs
c. for its recovery features
d. avoid issues some experience with Windows update.

 

I performed a chkdsk exactly as instructed and it was performed after a computer restart.

The log is shown below:

+ System
- Provider
[ Name] Microsoft-Windows-Wininit
[ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}
[ EventSourceName] Wininit
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-09-23T12:35:17.000000000Z
EventRecordID 6523
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer LAPTOP-8TNMLK59
Security - EventData
Checking file system on C: The type of the file system is NTFS. Volume label is Windows. A disk check has been scheduled. Windows will now check the disk.
Stage 1: Examining basic file system structure ... 257024 file records processed. File verification completed. 4532 large file records processed. 0 bad file records processed.
Stage 2: Examining file name linkage ... 328190 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ... The security Id 0xb86 of security descriptor entry at offset 0x184d50 is a duplicate. The security Id 0xb87 of security descriptor entry at offset 0x184e40 is a duplicate. Repairing an index entry with id 2950 in index $SII of file 9. Repairing an index entry with id 2951 in index $SII of file 9. Inserting an index entry with Id 2950 into index $SDH of file 9. Inserting an index entry with Id 2951 into index $SDH of file 9. Repairing the security file record segment. Deleting an index entry with Id 2950 from index $SDH of file 9. Deleting an index entry with Id 2951 from index $SDH of file 9. Cleaning up 541 unused index entries from index $SII of file 9. Cleaning up 541 unused index entries from index $SDH of file 9. Cleaning up 541 unused security descriptors. Security descriptor verification completed. 35584 data files processed. CHKDSK is verifying Usn Journal... Usn Journal verification completed. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. No further action is required. 179639292 KB total disk space. 64056492 KB in 185129 files. 118288 KB in 35585 indexes. 0 KB in bad sectors. 330332 KB in use by the system. 65536 KB occupied by the log file. 115134180 KB available on disk. 4096 bytes in each allocation unit. 44909823 total allocation units on disk. 28783545 allocation units available on disk. Internal Info: 00 ec 03 00 35 5e 03 00 35 87 06 00 00 00 00 00 ....5^..5....... bc 01 00 00 42 00 00 00 00 00 00 00 00 00 00 00 ....B........... Windows has finished checking your disk. Please wait while your computer restarts.


However I am still having no joy. Even if I allow the update software to remove the driver or remove it myself (as described above) I still get the same error message telling me that the Realtek High Def Driver is incompatible with Windows 10 and must be removed.

It looks like the driver is automatically reloaded at a system reboot.

I'm hoping Lenovo can be od some help.

 

Hi, Certainly if you have an apparent incompatibility between Realtek supplied software and '10 that's a good idea.

Clearly sthg is going wrong in that process, suggesting an underlying problem. Chkdsk passed, but has had to make corrections.

I would now try:
Open an elevated (admin) command prompt
Run
SFC /SCANNOW

After that:
You could try downloading Geek uninstaller. Run it, search for Realtek.
Rt click Hd Audio, click uninstall, then check and approve the scan results.
Restart and see if it's reinstalled.

Another approach you could take is to replace the Lenovo version of the Realtek driver with one from Realtek:
Realtek

Accept the Chinglish worded terms, and you should see this:



You want the bottom one.

I have this installed on my laptop, and I found I gained the 'Enhancements' tabs which were previously not present using my manufacturer's version.

Also, this definitely works with Win 10.

 

Many thanks for the very detailed advice. I am amazed that you should have spent so much time helping me.

I will follow your suggestions, hopefully later today or tomorrow.