Windows 10: ANT+ USB-m not being recognised by Windows 11 Device Manager

I have a Levono X64 system laptop running Windows 11. I have a GARMIN USB-m stick which works in my partners laptop also running Windows 11 and also works in my old laptop running Windows 10.When I plug the USB-m stick into either of the 2 available USB-3 slots on my Levono laptop the device does not appear on "Device Manager".I can see that all the relevant drivers are installed and to check, I have re-installed them manually.I have completed a re-install of Windows 11 but this has not changed the issue. The drivers are installed but the device is not recognised by device manager.From the a

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Windows11 Device Manager does not respond to ANT+ USB-m device plugged into USB ports.

I have a Levono X64 system laptop running Windows 11. I have a GARMIN USB-m stick which works in my partners laptop (also running Windows 11) and also works in my old laptop running Windows 10.
When I plug the USB-m stick into either of the 2 available USB-3 slots, the device does not appear on "Device Manager".
I can see that all the relevant drivers are installed.
From the above information it is evident that the problem is not with the USB-m device as it works in other machines. This might suggest that the USB port/slot is not working properly however, plugging other devices (USB Memory Sticks, iPhone, Garmin watch data/charging cable etc into these USB slots these devices are instantly seen on Device Manager and work correctly. Levono support therefore have agreed this is not a hardware issue and is a software problem. The recommended I seek assistance from you.
Also, I have tried a friend's identical GARMIN USB-m stick in my laptop which works in his Windows11 laptop, but I still have the same problem when this device is put into my laptop. Also, my USB-m works in his laptop.

Have you come across this anomaly before and is there any help you can give me?

 

Windows 11 doesn't recognise driver for Garmin ANT stick

I have a Garmin device that connects via an ANT stick. Since installing Windows 11 the ANT stick is not recognised when I plug it in. I have contacted Garmin and re-installed the driver, but still nothing. Garmin advised me to contact Microsoft for help.

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.