Windows 10: Any refresh rate above 60hz horizontal lines on monitor

HelloMy last question/posting was about a problem I was having where a constant black screen was covering most of the desktop except for a small strip at the very top of my monitor that was clear.After following suggestions posted as answers to the question I ended up resetting windows completely and the black screen was gone.Now when I go to settings>system>display>advanced display to change my refresh rate back to the highest allowed by the monitor in question 144hz I am met with the same black screen with the same small strip of desktop on top as before.Is there a way to fix this

:)

 

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Hi Stephen,



Thank you for writing to Microsoft Community Forums.



I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

1. What is the make and model of the computer?
2. What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command) to provide the details.
   

The maximum refresh rate you can use depends on your monitor. If you have multiple monitors connected to your PC, each has its own separate refresh rate setting.



I would suggest you to try the below suggested methods and check if it helps.



Method 1

Check your Cables

Some monitors may have both HDMI and DisplayPort connections, but may be limited to a 60Hz refresh rate when connected via HDMI. In this case, you'd need to use a DisplayPort cable. Check your monitor's specifications or setup guide for more information.



If you're using HDMI, you'll want to ensure you're using a "high speed" HDMI cable and not an older "standard" HDMI cable.

In this scenario I would suggest you to replace the cable with the higher quality display and check the status of the issue.





Method 2

Update Graphics driver

Integrated graphics or older discrete graphics might not support your monitor's refresh rate. Be sure your graphics card supports the monitor's resolution and refresh rate. You need to update your Graphics drivers.

Refer the article
Update drivers in Windows 10 for the steps.



If the issue still persists, I suggest you to get in touch with the manufacturer support for the further assistance.





Regards,

Muralidhar

Microsoft Community Moderator

 

Refresh rate

I always change my refresh rate of monitor to 60hz but everytime i start after shut down or sleep mode it automatically changes to 144hz .Please help. How to permanently change refresh rate to 60hz.

 

monitor refresh rate

on windows 10, i am having trouble finding the monitor's refresh rate. i get an error message that says it should be 60Hz.