Windows 10: Any solution to USB attached scanners "disappearing" requiring constant driver reinstallation?

I have an Epson GT-15000 wide format scanner irreplaceable I think! and I can get the driver and scan utility working OK.BUT I have had to reinstall the driver & utility every time I reboot the PC or turn my scanner off. It has a noisy fan and can't leave it turn on!Other people are reporting this same issue with different scanners from other manufacturers.Is there any solution to this?

:)

 

Epson 1200 scanner now working! Very pleased.


Worked perfectly,

• Installed 2400 series driver (when it asked what model I had I also picked, 1270 and 4180 since these had the Slide scanner interface I thought it might add a few extra drivers)
• Restarted PC
• Needed to use Device manager 'Updated driver'
• Assign 2400 driver. (See attached image)
• Be sure scanner is powered on so it appears in device manager.

Tested the Slide scanner attachment, I used PRO mode and it was discovered.
I had to use the plastic blackout slide holder (for masking the slide) to find the slide though.



Hope this helps others, Thanks again for the step by step!

 

Change Scanner Name.

Hello @dalchina,

Even when I looked through the files in the installation folder and the Original CD folder. . .

• DPInst - XML Document
• hpusbscn.sys - System File
• hpxp3800 - Setup Information

. . . I couldn't find that exact wording and case, but, I might have another look at those. This does lead me to believe [ like you suggested ] that it is somehow collated rather than set as a constant for example.

It is obviously held on the OS somewhere for it to show, but the trick is, where and how to change it. I know it is only aesthetics [ and my OCD ] because it works, but it would be nice to get to the bottom of it.

Further information that I have discovered is that because it is classed and shown as a Device, it appears in the Devices section of Settings > Devices > Bluetooth & Other Devices as well as the Printers & Scanners section.

When the Scanner USB is disconnected it disappears from the Settings > Devices > Bluetooth & Other Devices section, but is obviously left in the Printers & Scanners section. So this proves that the Scanner Name is extracted from wherever the Scanner Name is extracted from in the Printers & Scanners section.

There has got to be an entry that can be changed somewhere surely, or am I being silly!

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...