Windows 10: any time I install a new driver my screen suddenly goes dark i can not see anything ,i want...

any time I install a new driver my screen suddenly goes dark i can not see anything ,i want to know what causing that problem and how i can fix it.

:)

 

Screen Suddenly Goes Dark but Doesn't Shut Off - Windows 10 Problem???

Judie,

I also use Dell laptops and I agree with Steve. It really does sound like a display driver problem but it is possible that you need to update the 'BIOS'. The fact that Dell support disagree is as relevant as the ship's cat disagreeing.

So
1 Go to www.dell.com/support then put in your Dell 'Service tag' which will be found on a Dell label on the bottom of your computer & in your Dell purchase documentation. This will take you to




2 Select Drivers & downloads and then save the link to your Favorites.

3 In Drivers & downloads, check that the correct OS is selected [it probably will be]




4 Then look at the list of updates. I always click twice on the heading Last updated to get it in sequence of latest one first. You can then click on View more to get additional entries in the list to show up.

5 What you are looking for are entries for Graphics driver / Video driver / Display driver that match the name of your display driver shown in Device manager. To see these, right-click on your computer's Start button, Device manager, {give Admin permission if necessary}, double-click on Display adapters. Then double-click on the individual entry to see their properties, select the Driver tab and note down the version number & date.

6 Back on the Dell website, find the latest display driver and download then install it even if it is the same version as the one you already have [it is the version number that is significant not the 'Last updated' entry in the list]. Installing it will overwrite any corruption that might have occurred.

7 Before leaving the Dell website, check through the Drivers & download list for the latest BIOS update as that might also account for your problem symptom.

• It will probably be called Dell Inspiron 7{something} System BIOS [mine lists about 5 model numbers since we all have the same BIOS].
• Check which version you have installed - right-click on your computer's Start button & select Windows Powershell and then type in systeminfo.exe then press the Return key. [ You could equally well use the Command prompt for this but it is the entry for Windows Powershell that appears by default in the Start menu list that you'll see.]
• About 16 lines down it will tell you your current BIOS version & date.
• If the one now available is a later version number then download it. As before, it is the version number that is significant not the 'Last updated' entry in the list.
• BIOS updates from Dell are simple to install but if you have never done this before then you might well have lots of questions first so do ask away.

Denis

 

PC goes into black screen and froze

Yeah I'm pretty sure that's not a software related issue which is why I was suggesting that you remove the video card to start with since it's such an easy process of elimination step.

I'm not familiar with AMD CPUs, I did see that you had listed in your system specs but I had no idea whether or not it has an iGPU

Is there any possibility of you being able to get your hands on any compatible video card at all?it would be the easiest step to try to troubleshoot or at least one of the easier ones. You should be able to get into the bios without anything but A display cable hooked up to the motherboard

 

Laptop Screen goes dark when I Plug in or plug out.

Hi Haifz,

Thank you for contacting Microsoft Community. I understand that your laptop screen goes black while plugging the charger.
I will surely help you to fix this issue.

To understand the issue better, let me know what is the model number of the laptop?

This issue could have occurred due to these reasons:

• Outdated or corrupt driver.
• Missing Windows Updates.

Try the steps listed here:

Method 1:

I suggest you to install all the available Windows Updates and check if it helps.

Method 2:

If the issue persists, I suggest you to download and install all the latest device drivers including graphics and chipset driver from the computer manufacturer website.

http://support.asus.com/download/Options.aspx?SLanguage=en&type=1

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.