Windows 10: AnyConnect Software not installed on Windows 10

Hello Team,


We tried to upgrade Anyconnect secure mobility client 4.9.00086 through the SCCM tool on the end-user machines. Some of the users having issues after the upgrade. they are getting below error message.


"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." error message while installing the latest AnyConnect Client applications on user PCs.



This issue has occurred on Windows 10 1607 OS Build 14393.3930 version. On this OS we can not install a higher version anyconnect file and a lower version anyconnect file.

Some of the user's are sitting in offices and some of the users are working from home through VPN.


When we deploy package through SCCM that time user connected on VPN and at that time existing VPN get uninstall & communication of that systems with SCCM get disconnected so that new version up-gradation is gets stuck till when it again communicate to SCCM. After communicating with SCCM then also it's not working.

We have tried the below troubleshooting steps.

>> The customer has followed the steps as per the article https://www.petenetlive.com/KB/Article/0000985. After that tried to install the AnyConnect 4.9.00086 version again, but we were still getting the same error message.
>> Shared PurgeNotifyObjects.exe file with the customer and ran the command "PurgeNotifyObjects.exe -confirmdelete". After that tried to install the AnyConnect 4.9.00086 version again, but we were still getting the same error message.
>> Also tried to run the Microsoft trouble-shooter tool https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
>> Tried to install different versions of AnyConnect Client 4.9.01095 and 4.8.03052, the installation has failed with the same error message.


On the same OS version, the same Anyconnect version is successfully installed on the end-user machine.


Can you please suggest the next step to resolve this issue? It's really helpful for me.

:)

 

Cisco AnyConnect

Hello
Xiu RuLim,

It seems that there are some traces in the registry left even after uninstalling the program.
I suggest that you follow these steps to delete the registry keys related to Cisco AnyConnect.

Disclaimer: The steps below includes system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,
back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Make sure to backup registry first, please refer to this support article:
How to back up the registry in Windows. Please follow the steps below:

1. Press Windows key + R. The run dialog box will open.
2. Type regedit, then press Enter.
3. Browse to the following location: HKEY_CLASSES_ROOT\Installer\Products\
4. Within the Products folder, locate and delete the registry key which contains product information for
   Cisco AnyConnect Secure Mobility Client.
   
   ◦Each registry key within Products is an alphanumeric string. Select the first key and look on the right side for ProductName REG_SZ Cisco AnyConnect Secure Mobility Client. Go through each key in the Products folder until you find the one for Cisco AnyConnect
   Secure Mobility Client.
5. Close the registry editor.
6. Once done, try to start the installation for Cisco AnyConnect.

Hope this helps. If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

 

Is it time for Windows 10 already?

Here's a good step by step guide on doing a fresh install.

How to clean install Windows 10 from a USB drive - Software - Feature - HEXUS.net

 

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