Windows 10: Anyone experiencing issues with the Family security app on an iPhone?

Several weeks ago, I was having trouble with the Family Safety app on my phone. While my screen time limits still worked, my child's screen time was not showing accurately.After contacting support through chat, they said they were updating the app and it should be working properly soon.Just tonight, when I went to use the app, it's not working. Every time I open it, a few seconds later, the app just automatically closes.I went on chat support, they recommended I post my question here and also contact Apple support.

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Family Safety issues

Hi,

Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

• When you mention 2 devices on your sons account, do you want to use two devices but using one account?
• Could you provide us a screen shot of family list devices?

In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:

• Set up your family
• Fix family features after Windows 10 upgrade

Keep us posted if you need additional help.

 

Family Permissions

Hi,

For us to provide you the next step in troubleshooting this issue, we would like to gather more information:

• Are you getting an error message when trying to access the app?
• What age is your account registered to?
• How many accounts are registered under the family?
• Are the other accounts also experiencing this issue?

Regards.

 

Transfer iPhone media

My friend has an iPhone and wishes to transfer her media files to her Windows 10 laptop.What options does she have to complete this please? Simple step by step instructions would be great,thanks.
Suffice to say I am not an Apple user or supporter. She "inherited" the iPhone from a family member.