Windows 10: app for screenshots freezes my PC

I downloaded the app from Microsoft Store for screenshots but when I am trying to start it, my PC freezes. Any help?

:)

 

PC FREEZE after taking a SCREENSHOT with Win+Shift+S

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as the PC freeze when you try to take a screenshot using Win+Shift+S key.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the PC?
  
• What is the make and model of the Graphics card device installed?

Meanwhile, we would suggest you to perform these steps and check.

1. Press Windows key + X key, and select
   Device Manager.
   
2. Scroll and expand Display adapters.
   
3. Right click on the listed driver and click on
   Uninstall.
   
4. Now check the box Delete the driver software for this device.
   
5. Click on Uninstall.
   
6. Restart the PC and install the latest driver from manufacturer website.

Let us know how it goes.



Aditya Roy

Microsoft Community – Moderator

 

PC freeze while playing

Hi,

Freezing PC is commonly a result of a conflicting software, multiple malware infection, incompatible driver, low system memory and such. For us to determine why your PC is freezing, please provide information on the following:

• Screenshot of your OS build. (Settings > System
  > About)
• Screenshot of your Update history (Settings > Update
  & security > Update history)
• Is the freeze happening on a specific game only?
• Title of the game/s that you're trying to launch.
• When did this concern started?

Note: You can use the built-in Snipping Tool to capture screenshots.

For now, we suggest updating Windows 10 to the latest build and update your
driver from your manufacturer's website.

Don't hesitate to update us if you need further assistance.

Best regards,

 

screenshot function is not working

Hello,

We understand the issue you are facing and will assist you.

I suggest you to follow the steps provided below and check if it helps.

• Open File Explorer and click on This PC in the left navigation pane.
• Navigate to the location: C:\Users\<Username>\Pictures\Screenshots.
• Right click on the Screenshots folder and select Properties.
• Click on the Location tab in the Properties Window.
• Change the location to the desired location and click on Move.

Hope this helps. Keep us posted on the status for further assistance.