Windows 10: Application can’t find Scanner – Error WIA_ERROR_OFFLINE, 0x80210005

When multiple devices are connected to the computer, it may so happen that disconnecting one makes the other one disappear. When you start a new […]

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Error: Set the PC to start scanning when scanning using Cannon scanner

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message?
  
• Which application are you using to scan the document?
  
• What is the make and model of the scanner?
  
• Were you able to use the scanner earlier?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

In the meantime, I suggest you to refer the steps mentioned in the article

Install and use a scanner in Windows 10 and see if that helps.



Please reply with the detailed information to help you with the issue.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Teco.exe Application Error (oxc0000e5)

Hi,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand that you are facing The application was unable to start correctly error.

Do let us know the following to assist you better with this issue:

• When exactly you get this error message?
• Is this issue specific to any particular application?

This issue might have occurred if:

• There is a previous installation of the same application on the machine and you try to install a newer version.
• There are registry corruptions related to the application during upgrade.

Step 1: I suggest you to run SFC scan, System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a
Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

In order to run System File Checker (SFC) you can follow the steps provided in the following link:
http://support.microsoft.com/kb/929833

(Applies to Windows 10 as well)

Step 2: I suggest you to run Microsoft Safety Scanner
which help to remove viruses, spyware, and other malicious software.

Microsoft Safety Scanner

Note: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

Hope it helps. Try the and get back to us with an updated status of this issue and required information to assist you further accordingly.

 

Microtek scanner on Win 10 Pro

Hi Jean,

To get better clarity on the issue, kindly answer the questions below:

• Is the scanner detected under Devices?
• Were you able to see the scanner on the Device Manager?
• Have you installed the latest driver for the scanner?

We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

• On the Start menu, type Troubleshooting and hit enter.
• Choose Hardware and Sound.
• Select Hardware and Devices and run the troubleshooter.

If issue persists, we suggest you contact the manufacturer to get better assistance.

Do let us know if you need further assistance.