Windows 10: Application Error in Word or Outlook when browsing network Drive - Faulting module name:...

Discus and support Application Error in Word or Outlook when browsing network Drive - Faulting module name:... in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi. Recently a number of computers I manage have begun experiencing Application Errors from both Word and Outlook when browsing a network drive. This... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by DavidAdamson2, Dec 19, 2019.

  1. DAVIDADAMSON2
    DavidAdamson2 Win User

    Application Error in Word or Outlook when browsing network Drive - Faulting module name:...


    Hi. Recently a number of computers I manage have begun experiencing Application Errors from both Word and Outlook when browsing a network drive. This is happening intermittently, but frequently.

    For Word, it can occur when selecting a network drive location to save or open a file, and for Outlook, it is when selecting a file attachment from the network drive. In both instances, the office application closes down. In word, there is no recovery file.


    All computers are running Windows 10 with all latest updates installed. I have installed the latest round of Office 365 updates and the issue is still occurring. eg Microsoft Outlook for Office 365 MSO 16.0.12325.20144 32-bit


    I have run an online repair for Office, issue is still occurring


    Example event logs below:



    Faulting application name: OUTLOOK.EXE, version: 16.0.12228.20290, time stamp: 0x5dda2fde

    Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.18362.449, time stamp: 0x5dac51b9

    Exception code: 0xc0000005

    Fault offset: 0x0000553a

    Faulting process ID: 0x1cf0

    Faulting application start time: 0x01d5b0b86f6df70d

    Faulting application path: C:\Program Files x86\Microsoft Office\root\Office16\OUTLOOK.EXE

    Faulting module path: C:\Windows\System32\Windows.UI.FileExplorer.dll

    Report ID: 0a384a25-69ff-41d3-925a-6d85f41f3330

    Faulting package full name:

    Faulting package-relative application ID:


    Faulting application name: WINWORD.EXE, version: 16.0.12228.20290, time stamp: 0x5dda254b

    Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.18362.449, time stamp: 0x5dac51b9

    Exception code: 0xc0000005

    Fault offset: 0x0000553a

    Faulting process ID: 0x2cd4

    Faulting application start time: 0x01d5b0b54a8e8a57

    Faulting application path: C:\Program Files x86\Microsoft Office\root\Office16\WINWORD.EXE

    Faulting module path: C:\Windows\System32\Windows.UI.FileExplorer.dll

    Report ID: 7682ffc6-9f54-497a-ab0a-8e153c81a74f

    Faulting package full name:

    Faulting package-relative application ID:


    Any ideas on how to troubleshoot if this is a local PC software issue, or if it is potentially being caused by either the network or Windows Server?

    :)
     
    DavidAdamson2, Dec 19, 2019
    #1
  2. DANKBILLAH
    DankBillah Win User

    Faulting module name: ntdll.dll

    I cant run a game due to this error. please help

    Faulting application name: Launcher.exe_Rockstar Games Launcher, version: 1.0.13.176, time stamp: 0x5dcae459

    Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526

    Exception code: 0xc0000374

    Fault offset: 0x00000000000f9269

    Faulting process id: 0x2ca0

    Faulting application start time: 0x01d59ad398bc80f5

    Faulting application path: E:\Games\Rockstar\Launcher\Launcher.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

    Report Id: 78ef2625-a6be-4ed9-887b-9d6d5434b655

    Faulting package full name:

    Faulting package-relative application ID:
     
    DankBillah, Dec 19, 2019
    #2
  3. N.C.
    N.C. Win User
    Faulting application name: conhost.exe, and Faulting module name: ConhostV2.dll

    Trying to determine cause of crashes, multiple devices occurring at 3 different times in the day (i.e. 8762 crashes on 2002 devices yesterday) . Affecting Windows 7 64bit and Windows 10 64 bit, Enterprise

    Doesn't indicate any specific application. No dump files.

    Errors do not refer to any specific application,

    Faulting application name: conhost.exe, version: 10.0.16299.15, time stamp: 0x4dbabb31

    Faulting module name: ConhostV2.dll, version: 10.0.16299.15, time stamp: 0x9407c601

    Exception code: 0xc0000005

    Fault offset: 0x0000000000006404

    Faulting process id: 0x1044

    Faulting application start time: 0x01d450f8a5d158db

    Faulting application path: C:\Windows\system32\conhost.exe

    Faulting module path: C:\Windows\SYSTEM32\ConhostV2.dll

    Report Id: 88879b3c-6ebc-4547-841e-7edbb1ebaee3

    Faulting package full name:

    Faulting package-relative application ID:

    + System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2018-09-20T15:43:20.036590900Z

    EventRecordID 22146

    Channel Application

    Security

    - EventData

    conhost.exe

    10.0.16299.15

    4dbabb31

    ConhostV2.dll

    10.0.16299.15

    9407c601

    c0000005

    0000000000006404

    1044

    01d450f8a5d158db

    C:\Windows\system32\conhost.exe

    C:\Windows\SYSTEM32\ConhostV2.dll

    88879b3c-6ebc-4547-841e-7edbb1ebaee3
     
    N.C., Dec 19, 2019
    #3
  4. CIELHE
    CielHe Win User

    Application Error in Word or Outlook when browsing network Drive - Faulting module name:...

    Faulting module name: AcLayers.DLL

    Hi, I have used Matlab 2017b and other softwares on Win10, and they suddenly crashed, with similar error message below:

    Faulting application name: MATLAB.exe, version: 9.3.0.0, time stamp: 0x5976c21e

    Faulting module name: AcLayers.DLL, version: 10.0.16299.64, time stamp: 0x1ecd038c

    Exception code: 0xc00000fd

    Fault offset: 0x0000000000021389

    Faulting process id: 0x38f8

    Faulting application start time: 0x01d371abf0e9364d

    Faulting application path: E:\Matlab 2017B\bin\win64\MATLAB.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\AcLayers.DLL

    Report Id: 7116a943-f66a-49b5-88b8-1932aa7ae583

    Faulting package full name:

    Faulting package-relative application ID:

    May I have the solution on fixing it?

    Thanks so much

    BR
     
    CielHe, Dec 19, 2019
    #4
Thema:

Application Error in Word or Outlook when browsing network Drive - Faulting module name:...

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  1. Faulting application name: OUTLOOK.EXE version: 16.0.12325.20298 time stamp: 0x5e16a170