Windows 10: application hang event

I need to get the attached application to run. it has suddenly stopped interacting with windows. attached is the screenshot. the application is kernel.exe.

:)

 

COM Surrogate is not responding when I try to activate sharing on my network

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Windows\System32\dllhost.exe

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: dllhost.exe

Application Version: 10.0.16299.15

Application Timestamp: 5e7a01e6

Hang Signature: 16ba

Hang Type: 134217856

Waiting on Application Name: svchost.exe:epmapper

Waiting on Application Version: 0.0.0.0

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 7177

Additional Hang Signature 1: 16ba3c7ecd9678673a1714cfbb842c48

Additional Hang Signature 2: 86b1

Additional Hang Signature 3: 86b1e38e211c785e78e8fcaddc56e343

Additional Hang Signature 4: 16ba

Additional Hang Signature 5: 16ba3c7ecd9678673a1714cfbb842c48

Additional Hang Signature 6: 86b1

Additional Hang Signature 7: 86b1e38e211c785e78e8fcaddc56e343

 

Error - windows shell common dll has stopped working

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Windows\System32\shell32.dll

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: shell32.dll

Application Version: 10.0.15063.413

Application Timestamp: ea2a451e

Hang Signature: 5d30

Hang Type: 134234240

Waiting on Application Name: svchost.exe:AudioClientRpc

Waiting on Application Version: 0.0.0.0

OS Version: 10.0.15063.2.0.0.768.101

Locale ID: 1033

Additional Hang Signature 1: 5d30daf50116632a125247314ee760a5

Additional Hang Signature 2: 7549

Additional Hang Signature 3: 7549b4785645edfaf788a96e998db131

Additional Hang Signature 4: 069b

Additional Hang Signature 5: 069b0f483678b89fff8d879a14531d8e

Additional Hang Signature 6: fa7b

Additional Hang Signature 7: fa7b7d7dff33925b7e835745f965f88b

Extra information about the problem

Bucket ID: 65f82341d719974a60cb158bbed4cb52 (129477387946)

 

Hi Clark Kent & Welcome to the forums ^_^,

Kindly follow the below instructions and upload the ZIP file with your next post -
BSOD - Posting Instructions - Windows 10 Forums

Was this software working fine earlier? If yes, have you tried system restore?



-Pranav

 

I don't have the bsod. I just cant get this application to run. other than this program I want to run, everything else runs as it should with no other problems.

 

Kindly answer the questions I asked in my previous post -

-Pranav ^_^

 

hopefully this is what you wanted. let me know if you cant see it

 

and yes, the software was running just fine couple weeks ago, and have not been able to run it since. it started after a reboot of the pc. and thank you for looking at it for me. and system restore doesn't go back quite far enough to when the problem arose. the program upon start, hangs with a message "shell notify active" if that helps.

 

have you had a chance to review the zip file?