Windows 10: apps not staying up. returns to inactive

if I click on an app from taskbar, the app pops up as usual. But before I can do anything e.g. in edge or word the screen returns to previous and the app is no accessible forcging me to click again

:)

 

Edge Icon inactive

Hi Keith,

Thank you for posting in Microsoft Community. I understand your concern and I'll be glad to assist you.

Did you make any changes to the computer prior to the issue?

I would suggest you to run the Windows app troubleshooter and check.

Try these steps to run the troubleshooter:

• Type troubleshooting in the search bar.
  
• Click view all in the left panel.
• Select ‘Windows app ' and follow the on-screen instructions.
  

Method 2:

I suggest you to follow the below given steps and check if issue is resolved:

• 
  Press Ctrl + Shift + Esc to open Task Manager.
  
• 
  Right click in Microsoft Edge under app section.
  
• 
  Click on details, click on microsoftedgeCP.exe
  and click End task.
  
• 
  Click on End process if prompted.
  
• 
  Repeat it for few times and check.
  

I hope this post helps. Do get back to us with the results. We are happy to help.

 

The 'Photos' app for photo viewing has disappeared.

I do not understand this, when I returned to the PC later today my original settings had returned to the start screen, including one other tile which I had also lost but had not yet re-instated. Also the original list of 'All apps' had returned to the start
screen, including 'Photos'. There is nothing that I am aware of having done that should have caused the original disappearance of some apps from the 'All apps' list and their associated tiles, or that could have caused them to return.

It has therefore been unnecessary to follow your suggested steps, though I have done so anyway and it works as suggested. Note that I had followed your steps 1 & 2 earlier which is why I knew 'Photos' had not disappeared from the PC but was simply not
visible on the 'All apps' list and hence my inability to re-pin the tile.

Thank you for your reply and understanding my frustration.

 

Photo app will not stay open in windows 10

Hi Caroline,

We appreciate your time and effort for getting back to us.

I suggest you to reset the Windows Store cache and check.

Method 1:

Follow the step to reset the Windows Store cache.

• 
  Press Windows Key + R key.
  
• 
  Type wsreset.exe and press Enter Key.
  

Your Windows Store cache will be reset. Check if the is resolved.

If the issue still persist, I suggest you to uninstall and reinstall photo app again.

Method 2:

Follow the steps provided below and check if it helps.

• 
  Type Windows Powershell in search box.
  
• 
  Right click on Windows Powershell and select
  Run as administrator.
  
• 
  Copy and paste the following command.
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  
• 
  Press Enter key.
  

After uninstalling the Photo app I suggest you to download and install the app again and check.

You can download the Photo app from the following link.

Microsoft Photos - Official app in the Microsoft Store

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.