Windows 10: Arc Touch Mouse Microsoft Not Scrolling.

Hi, I have an Arc mouse stored for a long time because it has a failure to scroll. Just by closing it and opening or removing a battery and replacing it to start the scroll again. I solved it, opened it and found the problem. The problem is a bad contact on the flexible scroll plate. With it open it did not fail, closing the lid it presented the problem. I decided to put a hard plastic between the flexible plate and the lid. It was even simple after so many years of storage. Test it out by opening the lid. I hope I helped someone.

:)

 

Microsoft Arc Touch Mouse is sporadically auto scrolling

Thanks Mara

• When did this problem start to happen?
  
  Since I got the mouse
  

• Can you try using a different mouse to see if it does the same thing?
  
  A USB mouse does not scroll but the wifi arc touch mouse will.
  

• Do you have a different computer that you can test your mouse if its doing the same thing?
  
  I tried the arc touch with a similar Dell and it did not auto scroll as much, just once in about 15 minutes
  

How are you supposed to invoke this auto scroll "feature?" I can't make it happen on my own, it just occurs randomly as I am scrolling through a web page or a Word document,

 

Arc Touch Mouse Not Scrolling

Hello Norman,

The Scroll inactive windows when I hover over them option might have been turned off that is why you cannot use the scroll pads. Kindly check if that option is turned off. You may follow these steps:

• Go to Settings, then select Mouse.
• Check if the Scroll inactive windows when I hover over them is turned off. If so, turn that option on.
  

If the issue persists, kindly uninstall the Arc Touch Mouse driver for the , then reinstall it.

Your response will be highly appreciated.

 

Microsoft RVF-00052 Arc Touch Mouse

Hi Logan,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using the mouse on a different computer?

Meanwhile, to troubleshoot Microsoft Arc Touch Mouse, we suggest performing the steps provided on this
link. Keep us posted with the result.

Regards.