Windows 10: Arrow keys do not work in BIOS/BOOT MANAGER/ STARTUP

I'm facing this really weird problem on my HP Pavilion laptop since recently. When i turn on the computer, the keypad does not work to let me type PIN. Coincidentally, it starts working fine once i click on the ease of access menu and close it. Fearing it to be a corrupted windows i booted into bios thinking of installing windows afresh, but the arrow keys do not seem to work in BIOS. It's not a hardware issue that's certain but I'm unable to find the cause. Please help.

:)

 

down arrow key stopped working

My razor lycosa down arrow key decided to not respond at some point today. The other ones work and so does the numpad arrow if i turn off the numlock. Sounds like its just broken and im screwed, but any suggestions?

 

Windows 10 will only boot if selected from the BIOS boot menu.

Hello,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

• You mean to say, every time you need to make changes to Boot Order in BIOS, to start your computer correctly?
• What is the make and model of your computer?

I suspect that the problem might be due to outdated BIOS update
or with Boot Configuration data. Suggest you to check for the latest BIOS update and Chipset drivers for your device hardware on Manufacturer website. If you find a new one, try to update the same to see if it correct
the issue. If problem still persist, then I suggest to rebuild Boot Configuration Data to see if it makes any difference.

Let us try to repair your computer by creating a Windows 10 Bootable media (I.e. USB or DVD) using
Media Creation Tool.
Use your computer or some other connected to Internet for creating a Bootable media (Windows 10 ISO image file). Once you're ready with Bootable Media, follow the below mentioned
steps.

• Insert the Windows installation disc in the disc drive or connect USB media, and then start the computer.
• Press a key when the message Press any key to boot from CD or DVD appears.
  
  If your PC does not detect the media automatically
  • During the restart process, read the screen for any instructions that explain how to interrupt normal startup and enter the basic input/output system (BIOS) setup utility. Most PCs use the F2, F10, ESC, or DEL key to begin the BIOS Setup.
  • Look for a tab in the BIOS Setup Utility that is labeled Boot Order,
    Boot Options, or Boot. Following the directions on the screen, use the arrow keys to go to the
    Boot Order, then press Enter.
  • Locate the CD, DVD, or USB flash drive (this might be called Removable Device) in the Boot list. Following the directions on the screen, use the arrow keys to move the drive up so that it appears first in the Boot list. Press Enter. The boot order
    sequence is now changed to boot from the CD, DVD, or USB flash drive.
  • Press F10 to save your changes and to exit the BIOS Setup Utility. Select Yes in the confirmation window. The PC will restart. Allow the PC to restart normally. The scan will take a few minutes and remove any malware that may be infecting your computer.
• Select a language, a time, a currency, a keyboard or another input method, and then click Next.
• Click Repair your computer.
• Click the operating system that you want to repair, and then click
  Next.
• On the Choose an option screen, select Troubleshoot. Select
  Advanced Options > Command Prompt
  under Advanced Options.
• Type Bootrec /RebuildBcd, and then press
  ENTER. This command will rebuild boot configuration data if in case any issue with Boot files causing this issue.

Once you done with the above steps, see if the problem still persist.

Let us know how it went.

 

Recover Bit Locker key to login through BIOS

Hi
AbhishekEllangi,



Thank you for writing to Microsoft Community Forums.



We can imagine how difficult it could be. However, we would need some more information regarding the issue.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you using Windows 10 Home or Windows 10 Professional?

I would suggest you to follow these methods and check if that helps.



Method 1: Find the Bit locker key.

I would suggest you to search for the Bit locker key, please refer the Microsoft article on
Find my BitLocker recovery key.Once
you have found the key, try to login and check.



Method 2: Enable Secure Boot.

It might be that the Secure Boot has been disabled and some BIOS updates have caused this to happen, so follow the below steps and toggle the UEFI Secure Boot in BIOS.



NOTE: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft
cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

1. 1. Power the device off and then back on.
      
   2. Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the “F1”,”F2”, or ”Delete” button, whatever key is indicated on the boot screen to enter BIOS
      Settings.
      
   3. Inside BIOS, look for a tab called BOOT and select that page.
      
      1. Depending on the BIOS manufacturer this page could be BOOT, ADVANCED, STARTUP, etc.
         
   4. Look for a setting for UEFI Secure Boot.
      
      1. Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot
         
   5. Toggle the Secure Boot setting to enable and attempt to boot the machine.
      

Regards,



Roohi Taj S

Microsoft Community - Moderator