Windows 10: Asked to look for an app in microsoft store when trying to sign into OneDrive

My photos have an X on them and so I searched how to access them and learned I need to login to OneDrive to unpause syncing. When I press Sign in, it tells me I need to download an app in Microsoft App store to open it. Is this normal? And if I need to download an app, what is the app?

:)

 

Need help with signing in to Microsoft Store, Office, and OneDrive

Hello everyone,

I'm having trouble signing in to the Microsoft Store, Office, and OneDrive on my Windows device. Whenever I try to sign in, I receive two error messages: 0x8007000e (Unable to connect.) and 0x80860010 (This app has issued too many requests.

Press Retry to continue.).

I have tried several troubleshooting steps, including:

• Restarting my computer
  
• Checking my network connection
  
• Resetting my network settings
  
• Running the sfc /scannow command
  
• Running the DISM command
  

I have also tried everything possible to repair the Microsoft Store, including:

• Running the Windows Store App troubleshooter
  

• Running the Get-AppXPackage command
  
• Running the wsreset.exe command
  
• Resetting the Microsoft Store cache
  

But nothing seems to be working.

This problem is preventing me from synchronizing my files on OneDrive, using Office applications, and accessing the software I need from the Microsoft Store. It's causing significant inconvenience.

I would greatly appreciate any suggestions or advice on how to resolve this issue.

Has anyone else experienced similar problems and found a solution?

Any help would be greatly appreciated. Thank you in advance!

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.

 

linking this device to my microsoft acount to use xbox app or other microsoft progams

Hi Seef,

Thank you for writing to Microsoft Community Forums.

We'd like to get more information regarding the issue.

1. Do you have child account?
   
2. Are you using Microsoft Store link to download the app?
   
3. Check if you are able to download the app in your Dad’s account?
   

We would suggest you to follow the steps mentioned below and check if it helps.

1. Try to sign out and sign in back in to computer.
   
2. Try to sign in to Microsoft store app with your Microsoft account
   
3. Then try downloading the app from the Microsoft Store App.
   

Looking forward to your response.

Manjunath H

Microsoft Community – Moderator