Windows 10: Asking for help for getting Skype to work

Skype never worked on my Acer laptop with Windows 10 Home 64bit, version 2004 build 19041.685.

Clicking on the app puts me back to the desktop.

* Camera access is not restricted systemwide. I use it on Zoom regularly.
* The original system installed Skype version was 15.67.96 0_x86 and that didn't work.
* Uninstalled it, and downloaded the MS recommended Skype-8.67.0.96 32bit from Skype website and that responds in the same way.
* I removed both, rebooted and installed it again from the Microsoft store with the same results.

What am I doing wrong?

:)

 

skype doesn't closing even after clicking "Quit skype"

Hi Ashok,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to close Skype app on your computer, we will help you with this issue.

I suggest you to uninstall and re-install the latest version of Skype on your device and check.

Method 1: Remove the earlier versions of the Skype and then install the latest version.

Step 1: Uninstall Skype from the Start Screen:

• 
  On the Start screen, type
  Skype.
  
• 
  From the list select Skype and right click on it.
  
• 
  You will get different options on the screen .Select
  Uninstall.
  

Step 2: You can also uninstall a program from the Control Panel:

• 
  Press Windows + x key to open a task list from the bottom left corner of the screen.
  
• 
  Select Control Panel. Click on
  Programs.
  
• 
  Select Programs and Features.
  
• 
  Double click on Skype and follow the onscreen instructions.
  

Refer the below link to download the Skype app for the devices:

Download Skype | Free calls | Chat app



Hope this information is helpful. Kindly update with the status of this issue, we will be happy to assist you better.

 

skype not working after install windows 10

Hi All,

Thanks for your replies.

Please answer the following questions so that we can help you.

• 
  What settings do you have for your microphone in Tools -> Options -> Audio settings?
  
• 
  What do you see in the dropdown box for your microphone? Are there more than one option?
  
• 
  Have you tried to uninstall and reinstall Skype?
  

I suggest you to follow the methods below and check if it helps.

Method 1

Step 1: Check configuration in Skype

Normally, you will receive the message about recording device error, if the microphone or the webcam is not configured properly in Skype. To check configuration:

• 
  Open Skype and navigate to tools.
  
• 
  Click options and check for sound device.
  

Step 2:

Verify in the recording tab if the Microphone is enabled and working. To check:

• 
  Click Start, click Control Panel.
  
  
• 
  Click Sound and click Audio.
  

Method 2: Run Hardware and Devices Troubleshooter

I suggest you to run Hardware and Devices Troubleshooter. Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press the ‘Windows + X key on the keyboard and click on
  Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Try to access the device manufacturer's website and download and install the latest chipset drivers.

Method 3: Run Recording Audio Troubleshooter

I suggest you to run Recording Audio Troubleshooter. Follow these steps to run Recording Audio Troubleshooter:

• Press the ‘Windows + X key on the keyboard and click on
  Control Panel.
• Select Troubleshooting.
• 
  Select View all on the top left corner.
  
• 
  Click Recording Audio.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Completely disable skype on startup?

Hi,

To help us determine the troubleshooting steps to resolve your Skype startup concern, we'd like to ask the following:

• What is the make and model of the device that you're using to log in?
• Are you trying to log in on Skype or on Skype preview?
• Which Skype application is running on your initial startup?

We're looking forward to your response. Tagged as pending on customer.