Windows 10: Asking for Password that Doesn't Exist after Win 10 Update

After Win 10/Win Defender Update, 2016 Dell 7000 laptop it is requiring a password that doesn't exist! Again there was never a password, but it gives a hint of "Yr"! Have tried every date I could think of w/no luck! Have been in Win forums and support pages using primary Win 8 desktop PC, to no avail!

It will not respond to F8 or any "F" commands for that matter, so no Safe Mode! The only thing that it will respond to 50% of the time is pressing "Shift" then Restart, which takes me to a light blue "Choose an Option" screen. These 4 options are about as useful as the lame suggestions in the various support forums, where these geniuses suggest going to various files/folders...which would be nice if not Locked out!! It's like saying my engine won't start and the best answer is, "just drive it to the mechanic"... Sorry, just frustrated bc all was well until today's update!
Although a first for me, seems to be a common issue w/Win 10, which I've had since '16 and still not a fan in spite of the few improvements... Please advise with a viable solution. Keep in mind, there was never a password and I'm locked out, so No access to PC, files, utility, etc.
Thank you,


:)

 

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Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Hope this information was helpful.