Windows 10: Astro A10's aren't recognized by device management properly

i have a pair of astro a10 gaming headphones that being recognized by my lenovo legion y530. I have tried troubleshooting everything, and have looked at every related question on Microsoft even astro website but still nothing.

:)

 

Astro A10's aren't recognized by device management properly

i have a pair of astro a10 gaming headphones that being recognized by my lenovo legion y530. I have tried troubleshooting everything, and have looked at every related question on Microsoft even astro website but still nothing.

 

Astro A10's aren't recognized by device management properly

Hi Jim,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

• Was this device working fine earlier?
  
• Have you tried using this Mic on different computer?
  

I suggest you to follow the troubleshooting steps mentioned below:

Method 1:

1. Click on the Settings icon from the start menu.
   
2. Click on Update and Security > click on troubleshoot > Click on
   Hardware and devices on the left pane > Run the troubleshooter.
   
3. This should fix the issue automatically or it will show the error message.
   

If this doesn’t fix the issue, go to Method 2 and Method 3.

Method 2:

1. Click on the Settings icon from the start menu.
   
2. Click on Privacy > click on Microphone on the left pane >
   Turn on the slider for Allow apps to access your microphone.
   
3. Turn on the slider for all the apps which needs to access your Microphone.
   

Method 3: Set Microphone as a Default Device

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound > click on sound
   on the right pane.
4. Choose Recording tab and find the Microphone on the devices list.
   

• If you can’t find it: Right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.
  

5. Select the Microphone and click the button Set Default.






Method 4:

1. Click on the Settings icon from the start menu.
   
2. Click on Update and security > click on Windows updates > Click on
   Check for updates on the left pane.
3. Install the updates and restart the computer.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Astro A40 headphone device is not working on Windows 10.

Hello Ethaniel,

Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

Before assisting further, did you check if the Astro A40 drivers are visible under
Device manger?

You may be facing the above issue due to the missing, corrupted or incompatible device drivers installed on the computer. Presence of corrupted or incompatible device drivers will result in irregular performance of the device on the computer.

Check if the Astro A40 device drivers are visible under Device manager.
Device manager installs and displays all the drivers required for the device to run on the computer.
Device manager is the place to uninstall or update system device drivers.

Step 1: To check if the Astro A40 drivers are visible under
Device manager, follow the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the context menu.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update
  this software from the context menu.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

Step 2: If the Astro A40 drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.