Windows 10: Asus camera shows black screen

Discus and support Asus camera shows black screen in Windows 10 Drivers and Hardware to solve the problem; when ever I try to open camera I find black screen I tried different programs and it's the same laptop came with windows 10 pre installed I have... Discussion in 'Windows 10 Drivers and Hardware' started by karim, Aug 17, 2016.

  1. karim Win User

    Asus camera shows black screen


    when ever I try to open camera I find black screen
    I tried different programs and it's the same
    laptop came with windows 10 pre installed
    I have ASUS ROG GL552JX laptop

    USB2.0 HD UVC WebCam

    Hardware IDs :
    USB\VID_04F2&PID_B424&REV_6969&MI_00
    USB\VID_04F2&PID_B424&MI_00

    Compatible IDs:
    USB\Class_0e&SubClass_03&Prot_00
    USB\Class_0e&SubClass_03
    USB\Class_0e

    :)
     
    karim, Aug 17, 2016
    #1

  2. Asus tramsformer book T100TAF Windows 10 camera doesn`t work

    On Asus tramsformer book T100TAF doesn`t work camera. It shows only a black screen.
     
    Diana Leonova, Aug 17, 2016
    #2
  3. problem with front camera on lumia 920..

    when you open the camera and swap to the front camera, does it just show a black screen?

    if it shows a black screen, does the camera icon to take a picture still show? or does it just error?
     
    ceroberts75, Aug 17, 2016
    #3
  4. Tom886 Win User

    Asus camera shows black screen

    The problem is, your PID is unknown.
    I am pretty sure that the driver is from Realtek, however as I wrote the PID is not known.
    Maybe worth a shot but you can try to install the driver from here Realtek PC Camera or try to download the latest driver v10.0.10586.11183

    Cheers
    Tom
     
    Tom886, Aug 18, 2016
    #4
  5. karim Win User
    so do I have to uninstall camera driver first or install new driver directly
    and what is PID ?
    how did you know that it isn't known ?
     
    karim, Aug 18, 2016
    #5
  6. karim Win User
    I did install realtek and restart laptop but it stills black screen
     
    karim, Aug 18, 2016
    #6
  7. Tom886 Win User
    VID_04F2&PID_B424
    VID = VendorID (in this case Chicony Electronics Co., Ltd)
    PID = ProductID
    If google this combination, nothing is coming up or better nothing useful except "USB Composite Device Driver for ASUSTeK COMPUTER INC. - X200CA"
    But no information about a driver
    What is the device manager saying about it except USB2.0 HD UVC WebCam.
    Any driver information?

    Cheers
    Tom
     
    Tom886, Aug 18, 2016
    #7
  8. karim Win User

    Asus camera shows black screen

    at driver details there are a lot of information what kind of information you need ?
     
    karim, Aug 18, 2016
    #8
  9. Tom886 Win User
    Driver Provider, Driver Version, Driver Date could help

    Cheers
    Tom
     
    Tom886, Aug 18, 2016
    #9
  10. karim Win User
    Driver Provider : Microsoft
    Driver Version : 10.0.10586.0
    Driver Date : 6/21/2006
     
    karim, Aug 18, 2016
    #10
  11. Tom886 Win User
    This means it is just an Inbox driver which doesn't support the features of the camera.
    And Asus website doesn't offer any webcam driver download.
    So my suggestion, try to install the setup program from Realtek, it carries the the ID VID_04F2&PID_B422, maybe it has some success.
    Otherwise contact Asus.

    Cheers
    Tom
     
    Tom886, Aug 18, 2016
    #11
  12. karim Win User
    Which program to setup ?
     
    karim, Aug 18, 2016
    #12
  13. karim Win User

    Asus camera shows black screen

    I will try to uninstall the camera
     
    karim, Aug 18, 2016
    #13
  14. karim Win User
    Every time i uninstall it
    It installs itself
     
    karim, Aug 18, 2016
    #14
  15. Tom886 Win User
    The second link I provided for v10.0.10586.11183
    Download this one from one of the sources and run the setup program.
    However I cannot give any guarantees it will be successful.

    Cheers
    Tom
     
    Tom886, Aug 18, 2016
    #15
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Asus camera shows black screen

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