Windows 10: Asus G752VSK hard crashing when playing games

Here are the results from Furmark. Should I also run Prime95 or are they redundant?

Maximum Temperature: 74 ºC (according to Furmark), 74 ºC (according to HWInfo - the screenshot show 76 ºC, but that value was from another time. I logged the temperatures to a CSV and the maximum detected during the stress test was 73)

Test duration: 1h10m08s, uninterrupted

 

Prime95 is for CPU stress testing.
The FurMark was for GPU stress testing.

Please run this version of the log collector and post a zip into the thead:
log collector v2-beta08.zip

 

Here it is. I'll run Prime95 tomorrow, if possible.

 

There was a crash yesterday.
When was the Nvidia GPU last replaced?
Please perform a Whocrashed crash dump test and see if it is able to analyze the results.
Then post the results into the thread.

Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials


Code: Event[8563]: Log Name: System Source: volmgr Date: 2018-01-30T17:00:26.124 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: LAPTOP-JSFDMC95 Description: Dump file creation failed due to error during dump creation.[/quote]

 

The crash from yesterday is the one I posted in the last post of the 4th page (Sorry, I'm currently using my phone and it doesn't show the post numbers)

The GPU hasn't been replaced, it's a laptop. The latest drivers were installed last week, as per the instructions given in this thread. The crash has happened with previous drivers (I've had the laptop since November) as well as with the orIginal driver and the one from Asus's website.

 

So after the GPU driver replacement there have been no spontaneous crashes?
The crashes that have occurred after the GPU driver replacement have only been Whocrashed crash dump tests?
Please run another crash dump test to see if Whocrashed can analyze the result and post the report into the thread.

 

Oh, I must have misunderstood how I should use Whocrashed: the computer crashed, and then I used Whocrashed to analyse it.

From what you wrote now, I should be using WhoCrashed to simulate a dump file?

 

Whocrashed has the ability to analyze crash dumps.
It does not have command options. So it provides basic analysis.
When it does not display definitive results we use windbg debugging which has commands and can provide a deeper analysis.
Whocrashed has the ability to perform crash dump testing.
If the crashes do not create BSOD mini dump files that can be worked up to see if there is a configuration problem.

Open Whocrashed. In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
Then click analyze > post the whocrashed analyze results into the thread.
Run this version of the log collector after the test and post a zip into the thread:
log collector v2-beta08.zip
If the dump files are in a location where the log collector cannot find them please indicate the location and post the dump files into the thread.

 

The expected dump files showed up when using WhoCrashed:

 

1) Please uninstall Mcafee using the Mcafee uninstall tool:
Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
2) Turn on Windows defender
3) During the troubleshooting process please do not reinstall Mcafee
4) In 1 week you can reinstall Mcafee. If there is a recurrent BSOD then uninstall Mcafee and find another AV software product. If there are no recurrent BSOD then you can continue using the software product.


Whocrashed has confirmed that the settings are properly configured for crash dumps.
If there are any BSOD please post a new zip.

For Prime95 aim for 3hrs testing and make note of the warnings for aborting the test.
Record both maximum temperature and test duration.
Please post images of the test results into the thread.

After the Prime95 test run IDPT and post an image of the results into the thread.
download and install the Intel Processor Diagnostic Tool


When the test completes please use the Microsoft snipping tool to post an image into the thread.


Download Intel® Processor Diagnostic Tool:
Download Intel® Processor Diagnostic Tool
The Intel® Processor Diagnostic Tool:
The Intel® Processor Diagnostic Tool

 

Mcafee is only installed because the guys at Asus reinstalled the OS. The crash still occurs without it installed. I even tried it after doing a clean windows 10 install via USB, and the crash still occurs.

Still, I'll uninstall it tomorrow and try to replicate the crash before running Prime95.

 

I uninstalled McAfee and tested to see if the crash still occurs. It does.

Still no dump file except for the Live Kernel ones. I'll try to run Prime95 later today.

 

The February 1, 2018 mini dump file when debugged displayed a recurrent misbehaving driver:
Nvidia graphics driver:
nvlddmkm
Code: nvlddmkm nvlddmkm.sys Wed Jan 03 17:40:06 2018 (5A4D69D6)[/quote] Code: 23.21.13.9065[/quote] 1) Disable windows automatic update of non-Microsoft drivers (with windows upgrades you may need to start with option #3 or #4)
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows Update Activation Tutorials
2) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
3) re-install the Nvidia GPU driver from the Nvidia website (find a driver that is a rolled back driver)
4) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2
Windows 7 Help Forums


Code: Name NVIDIA GeForce GTX 1070PNP Device ID PCI\VEN_10DE&DEV_1BE1&SUBSYS_17D01043&REV_A1\4&337D48F7&0&0008Adapter Type GeForce GTX 1070, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 1070Adapter RAM (1,048,576) bytesInstalled Drivers C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dllDriver Version 23.21.13.9065INF File oem10.inf (Section248 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 120 hertzBits/Pixel 32Memory Address 0xEB000000-0xEBFFFFFFMemory Address 0xC0000000-0xCFFFFFFFMemory Address 0xD0000000-0xD1FFFFFFI/O Port 0x0000E000-0x0000E07FIRQ Channel IRQ 4294967284Driver c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_0aea393ee4d64d3d\nvlddmkm.sys (23.21.13.9065, 16.68 MB (17,486,096 bytes), 1/25/2018 4:49 PM)[/quote]

 

DDU has already disabled Windows Automatic Update, I believe.

As for the Nvidia drivers, the crash has occured with every single driver released since November, as well as with the one available in Asus's page for my laptop (dated June 1st 2017).I've already tried many different drivers before even sending the laptip on its first RMA.

After my initial research and other cases I found, I'm almost sure that the issue is related to faulty VRAM and the way it deals with changes in voltage.

 

I must admit, I've been keeping an eye on this thread all day and the thought that this must be hardware related has started to form in my mind, too.