Windows 10: asus gaming laptop runs abnormally hot after waking up from sleep mode, and battery life is...

A while ago, I purchased an asus gaming laptop zephyrus g14 and I have had what seems to be software issues since I have got it. when I first turn on the laptop, it idles at around 30C and gets a good 6-7 hours of battery life. However, when I wake the laptop up from sleep mode and sometimes shutdown, these temps spike by 20-30C and the battery life goes down to under an hour. here is what I have tried; contacting asus, resetting the laptop which fixed it for about a week, and I installed no programs and the issue came back. cleaning the laptop and replacing the thermal paste, reinsalling ALL drivers, disaling the boost clock, and making all programs run on integrated graphics. The only thing that temporarily fixes it is a restart, which leads me to believe this is a windows issue. Has anyone had experience with this, and how did you fix it?

:)

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Battery drain in sleep mode

Hi,

I have an Asus UX430U and it's draining the battery when in sleep mode.

The cpu is running when in sleep mode. I suppose it should not happen.

The laptop is getting really hot and the whole battery goes off in around 1 hour in sleep mode.

Thanks to anyone who could help.

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.