Windows 10: ASUS laptop audio problems

John Agudelo · Sep 29, 2022

Okay so I own a ASUS TUF gaming f17, it's running windows 11 and frankly the sound on it isn't very good. I tried installing realtek high definition audio driver but at the very end it always gives me an error and the audio hasn't improve. I asked about this and I was told to go to the asus website to get a more compatible audio driver. I found an audio driver that's supposedly meant for my laptop but the sound still isn't any better. Right now I have to use a demo version of the deskfx app just to use the use the sound amplifier. But now I'm running into this really annoying problem where the

:)

erpster4 · Sep 29, 2022

Fix no audio problems on ASUS N55SF

Years later I wanted to post the ultimate guide on how to fix audio problems on Windows 10 for the ASUS N55SF (might also work for the N55SL or similar models). Let's start off by saying there are two different levels to this problem, one concerning your MBR (Master Boot Record) and the other one which is more OS level.

First Level Problem
If you receive audio to headphones or at any time your audio icon looked different from the one below, skip to the "Second Level Problem".
This is when you don't get any sound at all (not even from headphones) and your speaker icon in the system tray constantly has a red X like this:

Error code 10: device cannot start
This problem occurs because you have installed Windows 10 on a GPT disk (you can check this on Disk Management: right-click your disk - usually Disk 0 - select Properties, Volumes tab, Partition style). Unfortunately the ASUS N55SF audio drivers are incompatible with GPT, so the only solution is wipe your disk clean and reinstall Windows on an MBR formatted disk (unless you have a Windows 7 partition on another disk and want to try my trick, though I don't recommend it). Here's the steps I suggest you to follow to make sure you install Windows on an MBR formatted disk:

Burn your Windows 10 ISO on a DVD. Yes, burn. Using a USB stick (FAT-32) I could only manage to install Windows 10 on GPT. No matter how I formatted my stick with Rufus, there was no way Windows would let me proceed the installation on an MBR disk. Using the good old DVD method could possibly spare you hours of frustration. And don't worry if you don't have anymore a DVD drive installed in your laptop: I was able to install Windows through a USB-SATA cable connected to my external drive.

We are going to completely wipe your disk, so make sure you backup everything you need before you proceed. Boot your machine from the DVD and let the procedure load. Once on the partitioning screen, delete all the present partitions until all you're left with is unallocated space.

Now hit Shift+F10 to get the command line. Type "diskpart" and hit enter. Run the following commands:

list disk (as to take note of the disk number you want to install Windows on)

select disk # (where # is the number of the desired disk, usually 0)

clean

convert MBR

create partition primary

format fs=ntfs quick

assign

exit

Now you can close your command line and hit "Refresh". Click on your freshly created primary partition and click "Next" to proceed with the Windows install.

Second Level Problem
Once Windows completes the install process it will reboot and your audio will immediately work with Windows' basic audio driver. This driver, along with several other drivers for Windows 10 (even those from the Realtek website) will give you a very low quality audio. Plus, as soon as Windows has internet access, it will update your audio driver to 6.0.1.7571, which will completely break your speakers audio. The only driver that will give you high quality sound is the original driver for Windows 7 (6.0.1.6413) that you can download from the ASUS website. You'll know you have installed the correct audio driver as soon as the orange audio icon from Realtek will show up in the system tray. Unfortunately Windows prevents the installation of this driver in any way it can, so here's the steps to follow to install the proper 6.0.1.6413 driver:

Go to Start, type "This PC", right click on it and select Properties, Hardware tab, Device Installation Settings. Select "No, (your device might now work as expected)", then hit Save Changes.

Then follow Robbmeisterr's suggestion, I'll update it here: go to C:\Program Files\ and right-click on the Realtek folder. Select Properties, Security tab, Advanced, Change permissions, Disable inheritance, click on "Convert inherited permissions into explicit permissions on this object.", click on the SYSTEM line and then on Remove. Then tick "Replace all child object permissions entries with inheritable permissions entries from this object" and hit OK, then Yes. Do the same thing again if you have a Realtek folder on C:\Program Files (x86)\.

Now go to Device Manager (type it on Start), under "Sound, video and game controllers", right-click on "Realtek High Definition Audio" and select Properties, go to the Driver tab and check the Driver Version. If it says 10.0.#####... (which corresponds with your Windows version) it means that it's the default Windows driver and now you can try to install the proper driver from the ASUS website. If it says 6.0.1.7571 or some other wrong driver version, see if you can Roll Back Driver. If so, it should revert to 10.0.#####.... If you can't rollback the driver try to install the latest driver from the Realtek website. After you install it and reboot the system, try to rollback it again and get the 10.0.#####... You can also try from Device Manager to uninstall it and hit Action, Scan for hardware changes. What matters is you install the correct 6.0.1.6413 on top of the 10.0.#####... (if you still have problems you can try running the installers from safe mode).

If after all this you've managed to install the correct driver (meaning the orange audio icon from Realtek shows in the system tray), but for some reason the ASUS Sonic Focus utility failed to install, you can go to C:\Program Files (x86)\Realtek\Audio\ASF3GUI and install it from there (beware SF vs SM).

Hope this saves some pain.
Click to expand...

after installing the original Realtek audio driver under Windows 10 for the older ASUS laptop, use either wushowhide.diagcab or Windows Update Minitool to block/hide any Realtek audio driver updates that Microsoft will silently update & install, overwriting the customized Realtek driver from ASUS (oh yes, it can happen - Win10 did quietly install a Realtek ALC888S driver update on my HP m8417c desktop PC at one time w/out my knowledge)

FerdinandNanalig · Sep 29, 2022

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

Shafeeq_Khan · Sep 29, 2022

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

What is the model number of the Bose headphone?

How are you trying to connect the headphones to the laptop?

What is the model number of your ASUS laptop?

Are you using a wired or a wireless Bose headphone?

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.

If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

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