Windows 10: Asus laptop monitor Black out after connecting to power supply - Refresh Rate issue

Hello everyone,I have a Asus ROG Strix G513 2022 AMD R7 4800H, NVIDIA GeForce RTX 3050It has an issue on auto change of refresh rate whenever i plug the laptop with a power adapter. The laptop monitor screen will become black out, and I somehow cannot disable the function of auto refresh rate change. I researched online and could disable variable refresh rate from WIndows 11, AMD chipset software and Asus Armoury Crate. Yet the problem remains.Please help!! Thank you!Laptop screen black out when power supply is connectedRefresh Rate is changed to 144hz after power supply is connectedAfter

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Black screen on 2nd monitor after messing with refresh rate

Hi YaPer,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I am aware of the issue you're experiencing with your Surface pro 7+ connecting to second monitor. I am here to help and let us work on this together. Allow me to ask a question.

• Would you mind sharing the make and model of the external monitor you're using?
  

To change the refresh rate of your second monitor without switching to "Project second screen only" mode, you can try the following steps:

1. Right-click on your desktop and select "Display settings."
   
2. Scroll down to the "Multiple displays" section and click on "Advanced display settings."
   
3. Select your second monitor from the drop-down menu under "Display information."
   
4. Click on "Display adapter properties for Display 2."
   
5. Click on the "Monitor" tab and select a new refresh rate from the drop-down menu under "Screen refresh rate."
   
6. Click "Apply" and then "OK" to save the changes.
   

If you're unable to see anything on your second monitor, you may need to connect it to a different device to change the refresh rate. Alternatively, you can try resetting your monitor to its default settings by pressing the "Menu" button on the monitor and navigating to the "Reset" option.

You may check below articles that you may find helpful.

• Change your display refresh rate in Windows - Microsoft Support
  
• Troubleshoot connecting Surface to an external display - Microsoft Support
  

Kind regards,

Lavenia

 

Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

Windows not letting me put my monitor refresh rate up higher than 119.9

Hi



Welcome to Microsoft community.



To address the issue of your GF63 laptop not achieving higher than 119.9Hz when connected via HDMI to your Scepter Y27 monitor that supports 144/165Hz at 1440p, even with a new HDMI 2.0 cable that supports higher refresh rates, follow these steps to troubleshoot the issue on Windows 11:

Check Graphics Card Settings

• NVIDIA Control Panel: Right-click on the desktop and select NVIDIA Control Panel. Go to Change resolution under the Display section. Here, check if you can select a higher refresh rate for your external monitor. Also, under Set up G-SYNC, ensure that it is enabled for your monitor if it supports G-SYNC.
  
• Intel Graphics Settings: If your laptop uses Intel Integrated Graphics for the external display output, open Intel Graphics Command Center or Intel Graphics Control Panel and check the display settings for options to increase the refresh rate.
  

Windows Display Settings

• Right-click on the desktop and select Display settings. Scroll down and click on Advanced display settings. Here, select your external monitor and see if you can choose a higher refresh rate from the dropdown menu.
  

Monitor Settings

• Check the monitor’s on-screen display (OSD) settings to ensure it’s configured to operate at its maximum refresh rate. Some monitors require you to manually select the preferred mode for higher refresh rates.
  

Check HDMI Port Version

• Ensure that the HDMI port on your laptop is HDMI 2.0 or above. While your cable supports HDMI 2.0, the port on the laptop must also support HDMI 2.0 (or higher) to achieve higher refresh rates at 1440p. If the laptop's port is an older HDMI version, it may not support higher refresh rates.
  

Update Graphics Drivers

• Ensure your graphics drivers are up to date. Visit the NVIDIA or Intel website (depending on your GPU) and download the latest drivers. For NVIDIA, you can also use the GeForce Experience app to update the drivers.
  

Try a Different Connection Method

• If your laptop and monitor support it, try using a DisplayPort connection instead of HDMI. DisplayPort often supports higher refresh rates and resolutions compared to HDMI.
  

Test with Another Monitor or Cable

• Although you've already tried a new cable, if possible, test with another monitor or cable to rule out the possibility of a defective component.
  

Consult Manufacturer Support

• If none of the above steps resolve the issue, it may be helpful to consult the support resources for your laptop and monitor. There may be a known issue or firmware update that can resolve the problem.
  

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist